Primary Job Responsibilities:
- Design and implement complex IT infrastructure solutions based on customer requirements.
- Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.
- Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers.
- Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.
- Perform on-site installations, repairs, and maintenance of hardware and software products.
- Communicate with customers to understand their technical issues and provide timely and effective solutions.
- Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up-to-date with the latest technologies and industry trends to ensure AMAX remains competitive in the market.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Familiarity with x86 server hardware.
- Good knowledge of networking protocols and technologies.
- Experience designing and implementing IT infrastructure solutions.
- Experience in technical support or field service roles.
- Strong problem-solving, communication, presentation, and analytical skills.
- Ability to work independently and efficiently manage time and priorities.
- Relevant industry certifications (e.g., CCNA, Microsoft Certified, etc.) are a plus.
- Willingness to travel to customer sites as required.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Flexible spending account
- Commuter benefits
- Disability insurance
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAXEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale. To learn more about AMAX’s advanced AI solutions, visit amax.com.
Join UsBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.
Top Skills
What We Do
We are an IT infrastructure design company delivering solutions by transforming IT components into specialized products through intelligent engineering design. Our quality-first approach is at the core of AMAX’s solution development process that spans across concept ideation, material management, validation, manufacturing, deployment, and service. We provide advanced computing solutions through focused business models of OEM, AMAX-designed and branded workstations, servers, rack solutions, and professional services. AMAX brings a high-touch, high-value approach to engaging with our customers to deliver optimized computing solutions. From new product introductions (NPI) to full-scale production and after-market services, our blending of people, processes, and technology across North America, Europe, and Asia enables our customers to move product personalization and manufacturing closer to the edge of business consumption.
