Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The System Engineer supports the Technology Modern Workplace Team by developing and supporting Power Platform solutions that enable Employees to solve business challenges through modern workplace technologies. They’ll evaluate, develop, customize, and implement scalable solutions using tools such as Power Apps, Power Automate, Copilot Studio, and Microsoft 365 while ensuring alignment with enterprise standards, governance, and compliance requirements. They’ll partner with business Teams, citizen developers, the Microsoft Center of Excellence, vendors, and technical partners to support product strategy, platform adoption, and solution delivery. The System Engineer leverages strong technical, problem‑solving, and collaboration skills to improve Employee productivity, accelerate innovation, and deliver business value across the organization.
Additional Details:
This role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus. Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Oversee vendor management, partner governance, and oversight to deploy systems that are complete, designed and managed over life cycles
- Research problems, plan solutions, recommend software and systems, and coordinate developments in an orderly manner to meet business requirements
- Monitor and test performance and capacity for potential bottlenecks, identify possible solutions, and work with partners to implement fixes
- Provide and ensure the highest levels of systems and infrastructure availability and resolve escalations of moderate to medium to high complexity
- Implement and update the platform strategy and road map
- Maintain awareness of technology trends in area of responsibility and make appropriate recommendations
- Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Meet commitments and deliverables as related to participating/leading projects
- Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
- Creates and executes integrated testing strategies using test driven development principles to ensure solution integrity and quality
- May perform other job duties as directed by Employee's Leaders
- Ability to analyze and resolve problems of moderate to high complexity
- Strong knowledge of hardware components, systems, software, and networking technologies
- Ability to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
- Skilled in strong partnering, negotiation, and communication in working with Business Customers and Technology support
- Strong knowledge of systems development methodologies, practices, concepts, and technologies
- Ability to develop, present, and effectively communicate ideas and strategies in both technical and user-friendly language to a medium-large audiences
- Ability to design, configure, and test computer hardware, networking software and operating system software
- Skilled in diagnosing, troubleshooting, and resolving hardware, software, or other network and system problems, and replacing defective components when necessary
- Skilled in strong project management and analytical/creative problem-solving
- Skilled in strong written, oral and interpersonal communications
- Required: High School Diploma or GED
- Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
- Required: Intermediate-level experience, fully functioning broad knowledge in system engineering
- Preferred: Experience in Power Platform, Power Apps (Canvas & Model-Driven), Power Automate (Cloud & Desktop), Dataverse administration, Power Pages, Copilot Studio, AI Builder, Power Platform Center of Excellence (CoE) toolkit, Application Lifecycle Management (ALM), Microsoft Ecosystem, Microsoft 365 Administration, Microsoft Teams' integration, SharePoint Online, Entra ID (Azure AD), Microsoft Graph, Purview fundamentals, Fabric and Power BI fundamentals, Azure services integration, Platform Engineering, Solution architecture, API and connector design, and DevOps / CI-CD pipelines
- Preferred: Understanding of capacity and licensing management
- Preferred: Knowledge of environment provisioning, strategy and governance
- Preferred: Experience in monitoring and telemetry
- Preferred: Experience in security and compliance controls
- Preferred: Knowledge of Data Loss Prevention (DLP) policies
- N/A
- Ability to perform work duties from limited space work station/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
- Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- High school diploma or GED
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a similar field, or equivalent advanced-level experience
- Intermediate-level experience with broad knowledge in systems engineering
- Strong knowledge of hardware components, systems, software, and networking technologies
- Experience analyzing and resolving moderate- to high-complexity technical problems
- Ability to design, configure, and test computer hardware, networking software, and operating system software
- Ability to troubleshoot and resolve hardware, software, network, and system problems
- Strong project management, analytical, communication, and interpersonal skills
- Power Platform experience, including Power Apps, Power Automate, Dataverse, Power Pages, Copilot Studio, and the Power Platform Center of Excellence toolkit
- Experience with Microsoft 365 administration, Teams integration, SharePoint Online, Entra ID, Microsoft Graph, Purview, Fabric, Power BI, and Azure services
- Experience with application lifecycle management, platform engineering, solution architecture, API and connector design, and DevOps or CI/CD pipelines
- Understanding of capacity, licensing, environment provisioning, platform strategy, and governance
- Experience with monitoring, telemetry, security and compliance controls, and Data Loss Prevention policies
- U.S. citizenship or current authorization to work in the United States
- Must be at least 18 years of age
- Ability to travel to company and non-company facilities or remote locations as necessary
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
