System Engineer II

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Grand Rapids, MI
Information Technology • Consulting
The Role

Systems Engineer Overview:


The Systems Engineer II plays a pivotal role in delivering exceptional service to our customer accounts by ensuring the seamless operation of technical systems. This position requires a proactive approach in analyzing service tickets, problem-solving, and investigating issues to maintain and enhance system performance. Responsibilities include addressing customer complaints, as well as installing and updating both hardware and software components.


Systems Engineer II Core Functions:


· Project Management: Lead projects from inception to completion, ensuring quality and timely delivery

· Customer Relations: Serve as the primary customer liaison, building strong relationships and providing regular updates

· Technical Ownership: Take ownership of duties, proactively seek improvements, and mentor junior staff

· Success Driver: Contribute to customer satisfaction and operational efficiency through a combination of technical expertise, project management, and leadership

 

Systems Engineer Responsibilities:

 

· Leads and owns new project deployments both onsite and remotely 

· Works alongside the project resources to ensure project completion and expectations

· Implements upgrades and updates to systems for customers

· Engages in thorough troubleshooting and oversees customer-facing tasks with limited guidance

· Investigates and resolves problems within customer networks and IT systems using established troubleshooting methods

· Prioritizes effective communication, coordinating with team members to ensure distribution of work evenly

· Recognizes chances for upselling throughout the lifecycle of service tickets

 

Systems Engineer Qualifications:


· Strong working knowledge of computer systems, hardware’s, and software

· 3-5 years’ experience required

· Strong troubleshooting skills with the ability to identify and resolve complex technical problems

· Ability to work collaboratively in cross-functional teams and communicate effectively

· Proven ability to meet deadlines and handle multiple tasks

· Relentless focus on providing excellent customer service


About K Group Companies
 

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

 

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers – and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation and Benefits
 

· Competitive base salary based on experience

· Bonus and commission programs

· Paid Time Off (PTO)

· Volunteer Paid Time Off (VTO)

· 100% employer paid family health insurance premium

· 100% employer paid disability insurance

· 100% employer paid dental & vision insurance

· 401k with Safe Harbor contributions from company annually

· Profit sharing opportunities

 

The Company
Grand Rapids, , Michigan
41 Employees
On-site Workplace
Year Founded: 1979

What We Do

K Group Companies is a group of companies located in Grand Rapids, MI, focused on providing technology solutions for many markets throughout North America, since 1980.

The IT service companies that are a part of the K Group family include Standard Computer Systems, INC, the Standard Computer Systems Office Automation Group, Data Consultants, INC, K-Data Systems, LLC and Riverview Service.

Our offerings include solutions such as managed IT services, web & application development, physical security integration, office equipment solutions and a state-of-the-art data center

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