Scope:
As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers.
You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly.
This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success.
What you’ll do:
Monitor and support daily EDI production operations.
Investigate and resolve EDI transaction failures within SLA.
Perform SQL queries for data validation, troubleshooting, and analysis.
Monitor application alerts and production queues.
Collaborate with development teams for root cause analysis and permanent fixes.
Communicate effectively with customers regarding incidents and resolutions.
What we are looking for:
Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies.
Ready to work on 24/7 shift (rotational shift)
Resolve production incidents within defined SLAs.
Demonstrate strong troubleshooting and analytical skills.
Minimize recurring production issues through effective root cause analysis.
Deliver accurate SQL analysis and data validation.
Build positive relationships with customers and internal stakeholders.
Maintain high-quality documentation.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Experience supporting daily EDI production operations and resolving EDI transaction failures
- Proficiency writing and executing SQL queries for data validation, troubleshooting, and analysis
- Bachelor's degree with 1 to 3 years of experience in a customer support role or related technologies
- Ability to work 24/7 rotational shifts
- Demonstrated strong troubleshooting and analytical skills
- Ability to resolve production incidents within defined SLAs
- Experience collaborating with development teams for root cause analysis and permanent fixes
- Strong customer communication skills for incident updates and resolutions
- Maintain high-quality documentation related to incidents and processes
- Focus on minimizing recurring production issues through effective RCA
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
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