System Engineer - Customer Support

SHAPE THE FUTURE OF MOBILITY FROM DAY ONE.
This position is part of our Advanced Safety & User Experience segment.
Summary:
Aptiv is seeking a Systems Engineer – Customer Support for its Advanced Safety and User Experience products. You will be building and working with a team of highly motivated individuals that work on various automotive technologies to enhance driver experience, prevent accidents, and save lives.
In this role, you will be part of a group of Customer Facing specialists in charge of support processes as defined by ASPICE; for example: SPL2. Product Release, SUP10 Change Request Management, SUP9 Problem Resolution Management, SUP8 Configuration Management  

Responsibilities:
 

Be a process expert to ensure all ASPICE support process activities are executed in the proper way for all assigned programs

• Support release manager in the execution of strategic plans for product releases, aligning them with business objectives, market requirements, and customer needs.
• Collaborate with Release Manager to make decisions regarding product feature prioritization, scope changes, and release content in alignment with business goals and customer expectations.
• Support Process Group (SUP.9) Problem Resolution Management as part of ASPICE Sys V-model
• Responsible for 5D/8D, Fishbones, Is-Is Not, 3L5W, X-Domain Systemic Problems, Monitoring, and Closing tickets
• Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s) to drive all problem-related ticker to be closed in a timely manner
• Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed.
• Stay connected with program team members to maintain deep understanding and progress of work, with sharp focus on planned release readiness
• Ensure all deliverables and release documentation are created on time, with expected content and quality
• Be the voice to the customer / stakeholder in terms of all release and testing relevant topics
• Verify and Approve Test Reports
• Perform SUP.8 Configuration Management activities for all assigned programs
• Perform CMII Configuration and Change Management activities for all assigned programs (CR/CN Process)
• Participate in training and coaching for Jr Product Release Engineers
• Drive excellence by fostering the culture of pursuing perfection
• Drive quality into the standard way of working
   

Must Haves (Basic Qualifications):

• Bachelor’s degree in engineering discipline (computer science, software, system or related field of study)
• 1 – 3 years of experience in Automotive Industry  or Consumer Electronics
• Strong ASPICE knowledge
• Experience with SLP.2 Product Release Management
• Experience with Problem Management, consultation, project management, escalation management and/or technical support experience
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Expert user for JIRA and Confluence
• Bilingual – proficient in English speaking/reading/writing
• Interpersonal skills, strong analytical skills, strong problem-solving abilities, and a positive approach to challenge
• Cross functional interests, ambitious and self-driven. Adaptive, comfortable with ambiguity
• Ability to effectively manage several projects at once
• Strong soft skills: skilled networking creation, influencing skills, constantly learning, positive and ownership profile

Nice to Haves (Preferred Qualifications):

• Experience with SUP.8 Configuration Management
• Experience with CMII Change and Configuration Management (CR/CN process)
• Experience with ITIL frameworks (Incident, Problem and Change primarily)
• Experience with SW Quality Assurance principles
• Master’s degree in engineering discipline (computer science, software, systems, or related field of study)
• Ability to work in complex, matrix organizations
• Ability to work in an international, fast-paced environment
• Knowledge and use of visualizations and metrics dashboards to convey key messages

WHY JOIN US?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Savings Fund

• Pension Plan

• Christmas Bonus

• Attendance Bonus

• Vacation Premium

• Medical Expenses

• Life Insurance

• Social security (IMSS, INFONAVIT, Retirement)

• Recognition for innovation and excellence

• Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET’S CHANGE TOMORROW! 

“Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law”

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.