System Configuration Lead
- Candidates will be required to complete identity verification and one face to face interview at one of our offices nationwide. https://mbakerintl.com/locations/
- Work From Home Remotely in US.
- Travel as required for client sites, demos, and business development engagements.
- No sponsorship is provided for this role; all candidates must be eligible to work for any employer in the United States without restrictions indefinitely.
Tidal Basin Practice
Michael Baker International's Tidal Basin practice delivers integrated emergency management, public program management, and technology-enabled resilience solutions that help governments, communities, and critical infrastructure partners prepare for, respond to, recover from, and mitigate disasters and disruptions. The Tidal Basin practice brings together the combined strengths of Tidal Basin Group, Michael Baker International, and MLU Services to deliver the full resilience lifecycle under one roof, aligning planning, funding and compliance, engineering and design, program delivery, contingency operations and logistics, and technology tools that improve visibility and decision-making. Backed by decades of experience managing complex federally funded disaster and non-disaster programs, the team provides advisory support, technical assistance, grant program management, risk and financial compliance, customer service, and customized software solutions that help clients move from strategy to execution faster and build stronger, more resilient communities.
What We're Looking For
Michael Baker International is seeking a System Configuration Lead to join our Tidal Basin practice in a fully remote capacity within the United States. This senior-level role serves as the primary owner of the configuration function for Phoenix OneCase (P1C), our configurable grants and case management platform supporting HUD CDBG-DR disaster recovery and broader public program delivery. You will set the standard for how new programs are built, lead and mentor a team of system administrators, and serve as the senior escalation point for complex configuration challenges across both production deployments and business development engagements.
The ideal candidate is a seasoned platform configurator — someone with a business analyst's instinct for translating end-user needs into system solutions, a presenter's ability to captivate a room during live demos, and the analytical discipline to validate every detail before release. This is not an order-taker role. We are looking for a proactive problem solver who pushes back constructively, identifies process improvements, and brings rigor and creativity to every engagement. This position is open to candidates who are authorized to work for any employer in the United States without restrictions indefinitely.
What You'll Do
- Own and enforce configuration standards, conventions, and quality controls across all P1C projects, reviewing and approving system administrator work before every production release.
- Personally configure the most complex and highest-stakes programs end to end — including portfolio and program structure, application forms, workflow stages and dependencies, QAQC queues, role and field-level permissions, document rules, payment providers, and contract templates.
- Lead, mentor, and develop system administrator staff; plan and balance configuration workload across production projects and business development demands.
- Build, maintain, and grow a reusable configuration template library representing common program types, enabling faster and more consistent program standup.
- Lead rapid proof-of-concept and demo builds for business development engagements — tailoring forms, workflow, branding, and language packs to each prospect's program and supporting the sales team live during presentations.
- Build and maintain Power BI dashboards and reports on program data — covering application pipelines, workflow throughput, QAQC volumes, and funding utilization — for program managers and leadership audiences.
- Write and execute SQL queries against relational databases for configuration validation, production issue troubleshooting, bulk data verification, and ad-hoc program team extracts.
- Author and maintain determination letters and notification templates using merge fields and hand-edited HTML; enforce sandbox-to-production validation discipline across the team.
- Apply AI assistants (Claude, Copilot, and similar tools) to accelerate configuration documentation, draft form content and UAT scenarios, and prepare first-pass translations — establishing team norms for responsible, data-sensitive use.
- Ensure all configurations support ADA/WCAG accessibility standards and SOC 2-aligned practices; own the complete configuration documentation set including setup checklists, roles-and-permissions references, template catalogs, and per-project records.
What You Need to Succeed
Required
- Bachelor's degree in information systems, business administration, public administration, or a related field — or equivalent demonstrated experience in a platform configuration or business analysis role.
- 5+ years of hands-on experience administering and configuring a SaaS or low-code/no-code business platform (grants management, case management, Salesforce, Microsoft Dynamics, ServiceNow, or comparable), including forms, workflow design, and role/permission configuration.
- At least 1-2 years in a senior, lead, or mentoring capacity — setting standards, reviewing others' work, and owning quality outcomes.
- Working SQL skills: ability to independently write queries against a relational database (PostgreSQL preferred) for validation, troubleshooting, and data extracts.
- Hands-on experience building Power BI dashboards and reports consumed by business and program stakeholders; comparable experience with Tableau or Looker considered.
- Working knowledge of HTML sufficient to build, customize, and troubleshoot letter and notification templates.
- Demonstrated experience managing platform configurations across sandbox and production environments with disciplined testing, validation, and change control practices.
- Proven ability to translate complex business and program requirements into platform configuration without custom code — and to evaluate and improve others' configuration work.
- Practical experience using AI assistants (such as Claude or Microsoft Copilot) in day-to-day work for documentation, drafting, and test data generation, with sound judgment about verification and data sensitivity.
- Exceptional written communication and documentation habits; equally effective presenting to technical teams and non-technical program stakeholders.
Nice to Have
- Experience with grants management systems, CDBG-DR or other HUD/federal disaster recovery programs, or government case management platforms.
- Background as a business analyst or in a role that required translating end-user workflows and program requirements into system configurations.
- Experience supporting sales engineering, live demos, or proof-of-concept builds tailored to prospect programs.
- Familiarity with Azure AD user administration and payment gateway configuration (Stripe, PayPal, or Authorize.Net).
- Experience with Azure DevOps for backlog management and wiki-based documentation collaboration.
- Exposure to WCAG accessibility standards and SOC 2 compliance requirements in a platform administration context.
Compensation
The approximate compensation range for this position is $100,000 to $130,000. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.
Why Choose Us
- Medical, dental, vision insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Life, AD&D, short-term, and long-term disability
- Professional and personal development
- Generous paid time off
- Commuter and wellness benefits
Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.
We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.
We Make a Difference.
Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status.
EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.
Skills Required
- Bachelor's degree in information systems, business administration, public administration, or a related field, or equivalent demonstrated experience in platform configuration or business analysis
- 5+ years of hands-on experience administering and configuring a SaaS or low-code/no-code business platform, including forms, workflow design, and role or permission configuration
- 1-2 years of experience in a senior, lead, or mentoring capacity
- Working SQL skills, preferably PostgreSQL, including queries for validation, troubleshooting, and data extracts
- Hands-on experience building Power BI dashboards and reports; comparable Tableau or Looker experience is acceptable
- Working knowledge of HTML for building, customizing, and troubleshooting letter and notification templates
- Experience managing platform configurations across sandbox and production environments with disciplined testing, validation, and change control
- Ability to translate complex business and program requirements into platform configuration without custom code and evaluate others' configuration work
- Practical experience using AI assistants such as Claude or Microsoft Copilot for documentation, drafting, and test data generation
- Exceptional written communication and documentation skills, with the ability to present to technical and non-technical stakeholders
- Authorization to work for any employer in the United States without restrictions indefinitely
- Experience with grants management systems, CDBG-DR, HUD or federal disaster recovery programs, or government case management platforms
- Business analyst experience translating end-user workflows and program requirements into system configurations
- Experience supporting sales engineering, live demos, or prospect-specific proof-of-concept builds
- Familiarity with Azure AD user administration and payment gateway configuration, including Stripe, PayPal, or Authorize.Net
- Experience with Azure DevOps for backlog management and wiki-based documentation collaboration
- Exposure to WCAG accessibility standards and SOC 2 compliance requirements in platform administration
Michael Baker International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Michael Baker International and has not been reviewed or approved by Michael Baker International.
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Fair & Transparent Compensation — Pay is considered fair-to-good for the A/E sector, with ranges aligning to role, seniority, and location. Market-competitive bands are visible in postings and salary snapshots across geographies and disciplines.
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Parental & Family Support — Enhanced maternity and paternity leave are highlighted as part of the core package. Flexible work arrangements are also emphasized as supportive of family needs.
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Flexible Benefits — Multiple medical plan options, HSA/FSA, EAP, and wellness programs indicate meaningful choice and wellbeing support. The overall suite covers standard health, financial, and lifestyle components typical for the industry.
Michael Baker International Insights
What We Do
Michael Baker International is a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management. The company provides its comprehensive range of services and solutions to support U.S. federal, state, and municipal governments, foreign allied governments, and a wide range of commercial clients. Michael Baker’s more than 3,000 employees across nearly 100 locations are committed to a culture of innovation, collaboration and technological advancement to help solve challenges for clients and communities throughout the country.
