Company Description
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Job Description
You want to be part of a motivated and agile project that works with the newest technologies and has a direct impact in the customers experience?
Then you have come to the right place!
The mission of our Customer Interaction Automated (CIA) Hub is: We make customers into fans, by solving their requests across all dialog channels at any time, in a personalized and precise interaction, bases on intelligent best-in-class technology. We achieve this with our digital assistant “FragMagenta”.
FragMagenta is a chat- and voicebot, that has been supporting our customers since 2016 by solving their service questions for free, digitally and via several different entry points. It is reachable at any time via the web, the MeinMagenta App as well as WhatsApp and helps our customers with topics such as invoice, termination of contract, order, contract or move. The digital assistant furthermore helps with incidents as well as several other topics and forwards any more complex issues to an agent. Due to continuous improvement and machine learning, FragMagenta covers a wide area of topics and increasing dialog capabilities.
These are your responsibilities:
- Driver and architect of a modular platform for the development of bots for the service leader Deutsche Telekom
- Instigator and sparring partner concerning the evaluation and implementation of new technologies.
- Creation of demos to visualize architectural ideas and visions.
- Take over the architectural responsibility as defined by SAFe.
Qualifications
You already possess the following skills / know-how:
- Extensive experience with the build-up of service bots incl. Voice Enabling
- Multi-year experience of IT-solution development for customer projects, ideally some Python/ NodeJS programming knowledge
- Knowledge of Service Bots, their architecture and mode of operation
- Experience of the utilization of Domain Driven Design
- Established experience and know-how in the fields of Cloud, SOA, Microservices, REST & CI/CD
- Pronounced communication skills in order to convey and describe complex issues
- Teamplayer, willing to take over responsibility with additional the ability to assert oneself
- Experience working together in agile Teams, ideally with field experience as SAFe architect
- Modelling of architectures
You are curious and want thrill our customers as part of our Hub?
Don’t wait – contact us! We are looking forward to getting to know you!
Additional Information
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
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What We Do
The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group and Germany-based Deutsche Telekom IT. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
