Position Summary
The Systems Analyst I supports enterprise software applications for the HHS Administration for Strategic Preparedness and Response (ASPR) SWIFT program. Working under the guidance of a Systems Analyst II, Senior Analyst, or Project Manager, this person helps document user needs, test applications, maintain support materials, and assist government users.
Key Responsibilities- Meet with team leads and government staff to document software requirements, user workflows, and functional needs.
- Translate requirements and system processes into clear technical documentation, user manuals, and support materials.
- Test application functions using sample data and document results and issues for review.
- Conduct Section 508 accessibility and usability evaluations and document findings.
- Serve as an initial point of contact for service requests, troubleshoot routine application issues, and escalate complex problems.
- Train new users on application workflows and system functions.
- Help maintain accurate records of requirements, testing, support requests, and system changes.
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. A nontechnical bachelor’s degree combined with demonstrated technical skills or relevant certifications may be considered.
- Typically 2-4 years of experience in IT support, systems analysis, database operations, or a related area.
- Ability to document requirements and explain technical processes clearly to users.
- Familiarity with software testing, troubleshooting, and user support.
- Strong communication, organization, and problem-solving skills.
Preferred qualifications: Experience supporting government applications, writing user guides, or performing Section 508 accessibility testing.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; a nontechnical bachelor's degree with demonstrated technical skills or relevant certifications may be considered.
- Typically 2-4 years of experience in IT support, systems analysis, database operations, or a related area.
- Ability to document requirements and clearly explain technical processes to users.
- Familiarity with software testing, troubleshooting, and user support.
- Strong communication, organization, and problem-solving skills.
- Experience supporting government applications, writing user guides, or performing Section 508 accessibility testing.
What We Do
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) whose vision is to ignite innovation from within and deliver leading-edge solutions. At Business Technology Integrators (BTI), human capital is our most important asset. We are committed to the provision of a progressive environment where innovative, modernized, solutions are created by the best and brightest in our industry. Our team focuses on customer engagement by ensuring we deliver quality-assured results.
