Job Title: System Analyst

Reports to: Shift Manager

Location: Remote

Days / Hours of Work Tues - Sat (3pm to 12am PST), may be needed nights and weekends, or varying hours per business needs.

JOB SUMMARY:

This role is responsible for supporting Quest's global operations supporting internal company and client operations and Service Delivery. The ideal candidate enjoys technology and wants to work with various Backup technologies. The role will support various server platforms, applications and backup/restore activities working moderately complex tasks, meeting internal and external service level agreements.

Essential Functions:

• Perform routine and regularly scheduled maintenance and optimize backup and storage systems.
• Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various backup technologies from multiple vendors.
• Routinely update, create and track assigned tickets and projects from the company ticketing system.
• Perform root cause analysis and problem resolution on server and backup platforms.
• Follow and document standard operating procedures.
• Ensure enterprise scalability and performance for storage and backup environments through proactive capacity planning, performance control and configuration adjustment

JOB SPECIFICATIONS - Knowledge, Skills, and Qualifications:

• 4 years of experience working in an enterprise Technical Support Department or Network Operation Center environment performing system administration and system security functions.
• 2 years of working with hypervisor technologies such as VMware and HyperV.
• Understanding of Microsoft server and Linux operating systems .
• Understanding of backup administration and configuration principles.
• Understanding of backup job creation, restarting, troubleshooting.
• Attention to detail and accuracy and ability to spot long term trends in production environment.
• Ability to clearly document and articulate technical issues.

Preferred Qualifications

• N/A

Working Conditions / Environment & Physical Demands:

• The incumbent may be asked to perform other duties as required.
• Sit for long periods of time.
• These positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organization.
• Position may require Travel to customer and Quest locations.
• May require the ability to travel by air or auto.
• These positions may be expected to work varying shifts and hours to ensure successful operation of activities in the organization.

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.

Wages and Benefits:

• Full time
• Hourly wage $35 - $45 per hour

DISCLAIMER:

Applicant must successfully complete company background check including DMV as well as pre-employment screening. Incumbent may be asked to perform other duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Equal Opportunity Employer - Minorities, Women, Disabled and Veterans are encouraged to apply.

About Quest:

Quest is a worldwide leader in technology management offering a portfolio of professional, cloud, and managed services. Either on-site or from one of over two dozen secure global service delivery centers, Quest offers Cloud, Disaster Recovery, Security, Network, Server Management and IT Staffing Solutions. QuestFlex®, a unique and flexible service level agreement, provides Quest's customizable services and solutions based on clients' requirements. For more information, please visit our website at: http://www.questsys.com/.