System Administrator

Summary

CTC Group is seeking System Administrators for a contingent program to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and to manages IT system infrastructure and any processes related to these systems.
Locations: Annapolis Junction / Ft. Meade

Responsibilities

• Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices and mobile devices
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity of and configure network components, and implement operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve system issues complex problems associated with server hardware, applications and software integration

Requirements

• Active TS/SCI with polygraph security clearance

Level 2 Qualifications

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree for a total of fifteen (15) years experience.

Level 3 Qualifications

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional SA experience may be substituted for a bachelor’s degree for a total of twenty (20) years experience.