Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.
What Your Day Will Look Like
Be the first point of support for end users – helping them face-to-face, by phone, and through online channels.
Investigate and troubleshoot technical issues across desktop, application, and network infrastructures, often resolving problems in real time to keep operations moving.
Set up and manage accounts for staff, ensuring the right access is granted quickly and securely.
Deploy software packages and updates across end user devices – balancing federal security mandates with positive user experience and availability.
Work closely with other technical teams to escalate complex issues, share knowledge, and deliver solutions.
Document fixes, procedures, and learnings – continuously build and optimize knowledgebases that promotes self-sufficiency and knowledge sharing.
What This Role Can Lead To
Grow your technical depth – gaining exposure to cloud-based services and enterprise management applications.
Progress into specialist areas such as server administration, cyber security analytics and automations, identity and access management, or network engineering.
Develop leadership skills – mentor new joiners, organize and lead teams, or take on ownership over project results.
Shape your own career path – with Leidos’ size and diversity of programs, there’s genuine scope to explore areas of IT that interest you most.
What You’ll Bring to Make An Impact
We need someone that is motivated to positively impact service center operations through:
Exceptional customer support experience
Initiative and organization skills to effectively make decisions and coordinate priorities to maintain effective operations
Past exposure and experience within service center and end user support environments
Curiosity and drive to learn technologies with the intent of mastering and owning key software applications
Required Qualifications
Bachelor’s degree in information systems or relevant field and 3+ years practical experience in the field. Additional years of experience may be substituted in lieu of degree.
Ability to obtain and maintain a public trust clearance
Ability to self-manage work tasks using M365 based tools
Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters
Practical experience managing enterprise desktops within a Microsoft Intune managed environment
Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment – ideally including peripheral device management, asset management, and VOIP operations
Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:March 10, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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