Key Accountability
- Operating Systems: Windows, macOS, and basic Linux troubleshooting.
- Enterprise Applications: Hands-on experience managing and supporting Office 365, Active Directory, and enterprise collaboration tools (e.g., Teams, SharePoint, Zoom, VPN solutions, etc.).
- SCCM: Experience with deploying, managing, and troubleshooting SCCM for software distribution, patch management, and OS imaging.
- WSUS: Proficiency in configuring and managing WSUS for Windows updates.
- Citrix: Experience in supporting and managing Citrix environments (VDI, virtual applications, remote access solutions).
- Scripting: Proficiency in PowerShell, Bash, or other scripting languages for automation and administration.
- Project Management: Ability to manage IT projects, coordinate cross-functional teams, and oversee IT implementations.
- Networking: Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and VPN troubleshooting.
- IT Security: Understanding of endpoint security, antivirus software, multi-factor authentication (MFA), and access control policies.
- Helpdesk & ITSM Tools: Experience using ticketing systems
- IT Asset & Software Management: Knowledge of IT asset tracking, software licensing, and patch management best practices.
- Knowledge of cloud services (Azure, AWS, or Google Workspace).
- Knowledge of Windows 10 / WIN 11, Office 365, active directory, video conferencing,
- Familiarity with Problem Troubleshooting Techniques & Implementation of Automated Trouble Ticketing
Requirements
Education & Experience
- Bachelor’s degree in computer science
- Minimum 3) Years of Professional Experience.
- Certifications MS- Endpoint Administrator Associate, Azure Fundamentals, Microsoft 365 are preferred.
- Knowledge of current technological developments/trends in area of expertise.
- Customer Service Oriented Personality.
- Ability to resolve customer complaints and concerns, and work under pressure. Ability to
- SCCM: Experience.
- WSUS: Experience
- Citrix: Experience
- communicate effectively, both orally and in writing English/Arabic
- Familiarity with Agile or ITIL methodologies.
- PMP (Project Management Professional), or ITIL Foundation are a plus...
Top Skills
What We Do
Optimiza, is a leading, regional Systems Integration and digital transformation solutions provider that supports its clients' pursuit of operational excellence and profitability.
Our IP solutions cover a wide spectrum of sectors and provide clients with highly secure, user-friendly, versatile, and seamless systems in a variety of work areas including document management, healthcare, insurance, accounting, HR, and banking.
With over 41 years of operational experience, hundreds of projects delivered, and intellectual capital that spans multiple industry sectors, Optimiza's team of over 400 experts is fully capable of integrating and delivering innovative consulting, business, and technology solutions with a commitment to excellence and client satisfaction.
