Responsibilities
- Actively participate in the hands-on implementation of new systems, improvements, and maintenance of existing systems with minimal oversight
- Be capable of implementing solutions for a diverse range of complex technical problems under minimal technical supervision
- Anticipate risks and collaborate with senior team members and project leadership to develop effective mitigation strategies
- Independently research and evaluate relevant information to perform assigned tasks and propose improvements to the existing infrastructure
- Complete complex tasks within the service desk, including necessary customer communication to ensure high-quality and timely task completion
- Execute new hire onboarding tasks and provide support to vendors, IT clients, and off-site client operations with minimal oversight
- Contribute to the enhancement of working practices and infrastructure quality across the studio
- Support more junior staff, providing assistance and advice as needed, and acting as a technical role model
- Educate, guide, and mentor other team members in their technical specialty
- Proactively communicate progress and risks related to work, keeping leads and senior staff informed of developments and issues
Required Qualifications
- 5+ years of experience in a hands-on Systems Administration, IT Operations, or a similar high-performance computing/DevOps role
- Proven experience working in an environment that demands high-availability and performance (e.g., Media & Entertainment, VFX, or similar high-intensity production environments)
- Operating Systems: Advanced knowledge of Microsoft Server (Active Directory, Group Policy) and Linux-based Operating Systems (Rocky, Ubuntu)
- Networking: Expertise in enterprise-level networking concepts and hardware (Cisco, FS, Unifi), including VLANs, routing, VPNs, and firewall management (Sophos, Cisco Meraki)
- Virtualization: Deep proficiency with virtualization platforms (VMware, Hyper-V, KVM).
- Configuration Management: Proficiency with configuration management tools (Ansible, SaltStack, Puppet, or Chef)
- Storage: Advanced understanding of Storage Area Networks (SANs), Network Attached Storage (NAS), and related protocols (iSCSI, Fibre Channel, SMB, NFS)
- Render Farm & HPC: Experience in the build-out, administration, and operation of high-performance computing (HPC) environments or render farms (Deadline, Tractor, OpenCue)
- Containerization: Working knowledge of container technologies (Docker, Kubernetes) for development, application deployment, and scaling
- Cloud Infrastructure: Experience implementing and maintaining services within major cloud platforms (e.g., Google Cloud Platform (GCP), AWS, Azure), including Identity & Access Management (IAM), virtual networking, and Infrastructure as Code
- Endpoint Protection: Expertise in implementing, configuring, and managing next-generation endpoint security solutions and technologies (EDR/XDR, anti-malware)
- Vulnerability Management: Experience in the operation and remediation of vulnerability scanning tools, patch management, and security hardening practices for servers and workstations
- Access Control: Advanced knowledge of Identity and Access Management (IAM) best practices, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access control (RBAC)
- Auditing & Compliance: Ability to perform routine audits of systems and software, analyze system logs, and implement controls to maintain compliance with security policies
- Hardware Maintenance: Proven experience with server, storage, and workstation hardware maintenance, troubleshooting, and repair (e.g., HP, Dell, Supermicro)
- Desktop Management: Proficiency in managing fleets of Windows, macOS, and Linux workstations using centralized deployment and Mobile Device Management (MDM): tools (Intune, Jamf, SCCM, Jumpcloud)
- Demonstrates clear, patient, and effective verbal and written communication with all team members and other disciplines
- Possesses an insatiable desire to continue growing an understanding of new and emerging technologies in the systems and network fields
Top Skills
What We Do
Experience Engineers uniting the physical & digital. Using #spatialcomputing, #AI, & #cloudtech, we imagine, create, & execute impactful immersive solutions.
Located in the US and UK, we are empowered by an Academy Award-winning team of designers, artists, engineers, and "get it done" producers who bring a diverse body of experience and creative solutions to the field.
Our unique focus on story and content-driven technology development gives us advance access to some of our partner's over-the-horizon hardware and software developments in light field technology, holographic and translucent displays, HMDs, performance capture, and new human computing interfaces.
We're honored to have a diverse team of talented individuals building products and experiences that have a positive impact on people's everyday lives, whether in entertainment, education, industry, or government
.png)







