Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.
We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?
Position Overview
Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participates in technical research and development to enable continuing innovation within the infrastructure. Ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational goals and objectives.
What you'll do
An employee in this position may be called upon to do any or all the following essential functions. (These examples do not include all the functions which the employee may be expected to perform.)
- Provides excellent support for local and remote users, including white glove service for company executives.
- Perform daily system monitoring, verifying the integrity and availability of all systems and conference room hardware.
- Configures and installs operating systems consistent with Hunter Douglas standards to provide a secure computing environment. Ensure that utilities designed to automate and maintain computer systems are operational.
- Manages and maintains end-user access to systems, services, servers, devices, and desktop/laptop computers in a prompt and effective manner. Works closely with the Operations and Systems groups to escalate and troubleshoot if needed.
- Understands advanced network topology to be able expand the wired and wireless infrastructure. Evaluate and coordinate cabling vendors.
- Manage service requests submitted by the users in a prompt and effective manner. Monitor and prioritize requests that may include ticket re-assignment. Work with all IT groups to improve and enhance customer support including Operations and the Helpdesk.
- Propagate Hunter Douglas infrastructure standards to other Hunter Douglas locations by working with remote system administrators. Share and help all locations meet a common computing environment.
- Effectively and routinely follows up on tasks, open issues, and requests. Can establish priorities and course of action for managing multiple tasks and acts based upon personal conviction and intuition.
- Establishes course of action, allocates resources, uses time efficiently, and is personally well organized.
- Ability to work in a constant state of alertness and safe manner.
- Position requires regular and predictable attendance.
- Employees are held accountable for all duties of this job.
Who you are
An employee in this position, upon appointment, should have the following:
- Solid knowledge of Microsoft Windows personal computing operating systems.
- Solid knowledge of troubleshooting skills.
- Solid knowledge of business productivity platforms.
- Solid knowledge of installation and maintenance of network cabling.
- Solid knowledge of hardware & software installations.
- Solid knowledge with Network file systems.
- Solid knowledge with Apple iOS environment.
- Solid knowledge Microsoft M365 support and management.
- Solid knowledge of interpersonal, verbal, and written communication skills.
- Basic knowledge of working with Incident Management practices defined by ITIL
- Basic knowledge of conference room systems
- Basic knowledge of network concepts
- Ability to assign appropriate priorities to work assignments
- Ability to be a team player with good verbal and written communication skills, able to communicate clearly, work independently, and take direct requests from business and IT colleagues
- Ability to demonstrate sound knowledge and application of IT change, release, problem, incident, and continuity management processes.
- Ability to demonstrate critical thinking, multi-tasking, prioritizing, patience, motivation.
- Ability to discuss systems in both technical and lay terms.
- Ability to exhibit personal initiative to remain informed of changes and updates to operational procedures as they occur.
- Ability to follow and comprehend written procedures without direct supervision.
- Ability to interact with multiple departments across divisions and be able to drive tasks to completion when input is needed from different areas for timelines to be met.
- Ability to organize and prioritize multiple work priorities.
- Ability to perform a variety of tasks while remaining accurate and precise.
- Ability to perform hardware and software installations.
- Ability to think, respond quickly and accurately under stress.
- Ability to troubleshoot and problem solve.
- Ability to respond promptly and accurately to IT Help Desk requests for information and assistance.
What's in it for you
- Annual base salary range: $59000 - $66000
- Bonus target range: 5%
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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What We Do
Hunter Douglas offers premium, intelligent window fashions that beautifully transform natural light and enhance your home's interiors. Our products are thoughtfully engineered to craft your perfect light, and many designs offer additional energy efficiency and child safety benefits. A versatile product portfolio and broad selection of innovative operating systems—including advanced automation—allow you to effortlessly choose the look you desire and how your window treatments function.
