System Administrator

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.
Systems Administrator
Systems Administrator is responsible for providing support to critical internal infrastructure and applications. This is a professional level position and requires strong execution and analytical abilities. This position is expected to interact with Servers, Networking, SaaS products, Security, and various groups within Information Technology and Engineering. Candidate must have strong server, network, communication, and analytical skills.
Key Responsibilities

• Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural models
• Applies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operations
• Installs, configures, upgrades, tunes, and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a datacenter or other centralized computer network setting
• Maintains access control, data integrity, and file system security for the computer/datacenter environment
• Monitors, tracks, and records system performance and utilization metrics
• Assist in improving the efficiency of and help standardize current processes
• Contribute to documentation of application architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve issues
• Determine and document the root cause of an outage, duration and recommendations or steps to resolve issues
• Provide assistance as required in analyzing trends and suggesting long-term and short-term improvements
• Resolve incidents and problems in accordance with defined guidelines and meet operational level agreements
• Assist in change management processes, implement change requests and meet project deliverables within defined guidelines
• May participate in the development of information technology and infrastructure projects
• Ability to work after hours including weekends and night when required
• Respond to general inquiries
• Requires a dynamic, hard-working individual, with excellent inter-personal, oral and written communication skills
• Capable of effectively communicating highly technical information to both technical and non-technical personnel

Requirements

• Bachelor's degree in Computer Science/Engineering or equivalent relevant experience
• Experience with On-prem Virtualization and Cloud Infrastructure as a Service
• Experience with Microsoft and Mac Operating Systems, Linux is a plus
• General understanding of networking, firewalls, and load balancers
• General understanding of scripting and automation languages (i.e. Ansible, Terraform, Powershell, etc...)
• Strong ability to self-learn new technologies
• Individual should be self-motivated with the ability to work independently
• Demonstrated ability to solve complex problems
• Sound planning, organizational and problem-solving skills
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
• Ability to lift 25 pounds unassisted

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$86,590 - $123,700 - $160,810
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.