We are seeking a Systems Administrator to join our dynamic IT team. In this role, you will be responsible for the support , maintenance, and enhancement of our IT infrastructure. Your expertise will ensure the stability, security, and efficiency of our systems, enabling our business to operate smoothly and securely.
WHAT YOU’LL DO:
- Support, maintain and recommend improvements and advancements of IT Infrastructure services, including Tableau, our global data analytics platform, and Active Directory
- Administer and maintain Single Sign On services through Okta, deploying new integrations and supporting existing integrations.
- Administer, deploy, and secure corporate Windows Server infrastructure
- Patch and support Windows clients
- Manage and support macOS and WIndows clients leveraging our MDM solutions, JAMF, InTune & Automox
- Evolve existing infrastructure using Infrastructure as Code practices and tooling such as upgrading repos, performing drift checks, identifying potentially new ways of putting the Terrafom / ansible repos, etc.
- Maintain service implementation and support procedures and policies, including evaluation of existing practices, documentation, and training
- Coordinate and implement software changes and upgrades to our corporate environment
- Responsible for monitoring, backup, and restoration procedures for Active Directory
- Provide technical support for employees and back-end system users
- Participate in on-call rotation for Tier 1 services and IT specific security incidents
WHAT YOU’LL NEED:
- Some practical experience with Identity Management within an enterprise environment
- Experience with Windows server administration
- Experience configuring and supporting a Windows Client deployment infrastructure
- Experience using Powershell for server and client management
- Experience with Infrastructure as Code (Terraform, Ansible)
- Experience operating in a multi-tenant cloud infrastructure environment (AWS preferred)
- Experience working in an Agile environment
- Experience with G Suite, Jira, Confluence, Slack
- Proven ability to translate technical issues into understandable language for end-users
- Familiarity with Powershell, Shell, and Python
- Familiarity with backup technologies
- Familiarity with Jamf and MDM best practices
- Familiarity with MFA technologies and practices
- Hands on experience and understanding of a primarily SaaS-based organization
- Willingness to learn new systems and vendors, as needed
- Accountability: holds self and others accountable to meet commitments
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects
WHO YOU ARE:
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:
Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
#LI-CK1
Canada Pay Range For This Role
$68,400—$95,800 CAD
Top Skills
What We Do
Hootsuite has been on the pulse of how people use social media for over a decade. As the global leader and world’s first social media management platform, we put social to work in every corner of every organization, from the smallest business to the largest enterprise. We are committed to helping customers harness the power of social media to ignite their brand and business.
How? Over time, we’ve adapted our software to help businesses reach their customers more efficiently across multiple platforms, improve their customer service and gain deeper analytics and consumer insights. Through our deep expertise in social media management, social insights, employee advocacy, and social customer care, we empower organizations to strategically grow their brands, businesses, and customer relationships – while guiding them through the wild world of social media.
Put simply, we help our customers with:
Social media marketing: Create, schedule, publish, and manage content and ad campaigns across social networks from a single dashboard. We help maximize the impact of social marketing by providing real-time insights, so customers can focus on other areas of their business.
Social care: By combining the power of conversational AI with the human touch of our customers’ team(s), our customer messaging platform delivers exceptional customer experiences at scale.
Social customer care: We help our customers meet their customers where they are at. Using Hootsuite, businesses can view and manage all of their customer conversations in one dashboard, providing service that’s seamless and personal.
Why Work With Us
As the creators of social media management, Hootsuite has been on the pulse of this dynamic and ever-changing space since our inception. Working at Hootsuite means being at the forefront of social innovation, tapping into courageous creativity to guide customers through the wild world of social, and helping to define what it means to ‘be social.’
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