System Administrator

Job Description

Key accountabilities:

a) Run and support the infrastructure solutions in the most effective way (day and on-call night & week-end support).

b) Administer, optimize and tune the servers and related components to ensure high availability of the various business applications.

c) Diagnose and fix incidents as quickly as possible, and make sure that the root cause analyses are done to prevent problems and resulting incidents from happening, as well as to eliminate recurring incidents.

d) Maintain up to date the infrastructure inventory for what is relevant (technical inventory & technical guides and processes).

e) Deal with multiple incidents/tasks simultaneously.

f) Actively participate in all areas of daily operations involving several technologies such as Windows Server, VMWare, and storage.

g) Work in collaboration with different teams (Architecture, Global Network, Messaging, Databases, and Applications etc.)

h) Proactive detection, troubleshooting and resolution of systems issues.

i) Be compliant with the ITIL processes in place in Re:Sources (Incident, Problem, Patch, Change, Release and deployment)

j) Develop a good working relationship with peers across the organization and work closely with the various IT functions in the Region.

k) Adapt working hours to fit agreed business requirements.

l) On-call availability, occasional overtime and weekend work; sitting for extended periods of time.

Qualifications

Experience/Qualifications/Certifications

· Degree holder of IT

· Minimum 2 years of IT experience

· IT Certification on Server and OS related is preferred

· Azure Certification is preferred

 Work Experience

· Data Center Co-location support experience

o Hardware device rack mount and dismount

o Inter-rack cabling

o Fiber and UTP cable patching

o Cisco UCS Blade Server hardware support

o Dell/HPE Rack Mount Server hardware support

o HPE tape library hardware support

o Dell EMC storage hardware support experience is preferred

· Windows Server Environment (Active Directory, GPO)

· VMWare Virtual Environment

· Enterprise Monitoring and ISM tool

· Enterprise Antivirus Solution

· Azure cloud experience is preferred

· Veeam DR experience is preferred

Knowledge

· Windows Clustering

· IIS Web services

· LAN, MAN, WAN, VPN

· Authentication: Radius, SSL, Active Directory, SSH, DNS, DHCP

· FTP, SFTP setup and access management

· Database experience (MySQL, MSSQL, Oracle)

· Experience in SAN / NAS / SAN Switches (Zoning/Configuration)

· Any knowledge in scripting is an advantage

Skills (including technology)

· Ability to conduct research into systems/ OS issues as required

· Effectively prioritize tasks in a high-pressure environment

· Proven analytical and problem-solving abilities

· Written and spoken English

· Good interpersonal skills

· Strong customer service orientation

· Highly self-motivated and directed, with keen attention to detail

· Keen to learn new IT technologies

· Mandarin is preferred

Attributes/behaviours

· Ability to communicate effectively to a wide variety of people and skill levels, particularly within a network environment

· Ability to complete written documentation to a high standard

· Attention to detail, particularly when working to tight timeframes and project deadlines

· Ability to perform duties that may be required across multiple stakeholders and within tight timeframes