The Role
Provides system administration and infrastructure support across operating systems, hardware, software, networking, and enterprise applications. Installs, configures, troubleshoots, maintains, and upgrades systems; manages user access, security, inventories, licensing, backups, and connectivity. Conducts technical research, documents resolutions, supports continuous improvement, collaborates with cross-functional technical teams, and provides user training. Requires Windows and Windows Server expertise, networking knowledge, strong troubleshooting skills, and a bachelor’s degree or equivalent experience.
Summary Generated by Built In
Job Description:
This position is responsible for providing system level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Duties and Responsibilities:
Required Knowledge, Skills and Abilities:
Education and Experience:
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
This position is responsible for providing system level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.
Duties and Responsibilities:
- Work to support various systems (SFC, SAP, B2B, etc.).
- Collect information to analyze and evaluate existing or proposed systems.
- Research, plan, install, configure, troubleshoot, maintain and upgrade operating system, hardware and software.
- Work with cross-functional departments to define requirements and objectives for new and existing applications.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
- Record and maintain hardware/software inventories, site and/or server licensing, and user access and security.
- Install, configure, and upgrade desktop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
- Work as a team member with other technical staff, such as networking to ensure connectivity and compatibility between systems.
- Maintain confidentiality with regard to the information being processed, stored or accessed by the network.
- Conduct technical research on system upgrades to determine feasibility, cost, time required and compatibility with current system.
- Recommend, implement and support continuous improvement within the department and the company to improve employee performance, quality control, productivity, efficiency and cost reduction.
- Document system problems and resolutions for future reference.
- Provide user training and documentation as needed
- Perform other duties as assigned.
Required Knowledge, Skills and Abilities:
- Proven experience with Microsoft OS (including Server), Office, Lotus Notes, ERP, backup applications.
- Knowledge of AD, DHCP, DNS, WSUS, Symantec End Point, TCP/IP, VOIP.
- Strong analytical, problem solving and troubleshooting skills
- Good communication and customer service skills
- Must have ability to remain flexible in a dynamic work environment.
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to bend, twist, stoop, reach, climb ladders or lift materials (up to 50 pounds).
Education and Experience:
- A Bachelor’s Degree in Management Information Systems, Computer Science or related discipline or equivalent combination of education and work experience. System technician must have 3 years working experience in IT or related area if no bachelor's degree.
- Must have intermediate to advanced knowledge in the following systems/programs; windows 2000/XP/7, windows server 2003/2007, MS Office, Cisco routers/switches/firewall setup/administration.
- Linux/Unix, .net, MSCE certification is a plus.
- One to two years experience of programming and/or system analysis experience preferred.
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws.
Skills Required
- Bachelor’s degree in Management Information Systems, Computer Science, or a related discipline, or equivalent combination of education and work experience.
- Three years of IT or related work experience if no bachelor’s degree.
- Intermediate to advanced knowledge of Windows 2000, XP, 7, Windows Server 2003, and Windows Server 2007.
- Intermediate to advanced knowledge of Microsoft Office.
- Intermediate to advanced knowledge of Cisco router, switch, and firewall setup and administration.
- Proven experience with Microsoft operating systems, including Server.
- Proven experience with Lotus Notes, ERP systems, and backup applications.
- Knowledge of Active Directory, DHCP, DNS, WSUS, Symantec Endpoint, TCP/IP, and VoIP.
- Strong analytical, problem-solving, and troubleshooting skills.
- Good communication and customer service skills.
- Ability to remain flexible in a dynamic work environment.
- One to two years of programming and/or system analysis experience.
- Linux/Unix experience.
- Microsoft Certified Systems Engineer certification.
- Ability to occasionally bend, twist, stoop, reach, climb ladders, or lift materials up to 50 pounds.
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The Company
What We Do
Foxconn Industrial Internet USA (Fii USA) is a global leading professional design and manufacturing service provider of communication network equipment, cloud service equipment, precision tools, and industrial robots. Our goal is to provide our customers with intelligent manufacturing services for new forms of electronic equipment products centered on the industrial internet platform. Our Vision: Fii USA is creating technology solutions in 5G, IoT, and Industrial AI to aid businesses in transforming to the Industry 4.0 environment. Our Philosophy: Fii USA will leverage its’ 30 years’ experience in contract manufacturing to develop technology solutions that will guide businesses on their Industry 4.0 journey. We are building industrial IoT ecosystems grounded solutions that utilize 5G communication technology, 8K imaging data, Industrial AI, and high-performance computing. Our solutions are easily implemented, modified, and scaled to enable participation in the modern connected landscape.
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