The Role
Provides Tier 1 and Tier 2 support for IT infrastructure, including client/server, storage, network, and mobile systems. Manages daily configuration, monitoring, troubleshooting, capacity planning, and system optimization. Configures and maintains UNIX and Windows operating systems, network components, and operating system software while resolving escalated hardware and dispatch-system issues. Communicates status and technical analyses to agency management and internal customers.
Summary Generated by Built In
Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!
Belay Technologies is seeking a Mid-Level System Administrator to join our intel team. The SA2 will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 2 SA shall possess the following capabilities:
Candidates should have the following qualifications:
Perks and Benefits:
At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development.
Salary Range: $116,000 to $124,000
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Belay Technologies is seeking a Mid-Level System Administrator to join our intel team. The SA2 will provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 2 SA shall possess the following capabilities:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or ot6her applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operation systems enhancements to improve reliability and performance
Candidates should have the following qualifications:
- TS/SCI Clearance with polygraph
- Ten (10 years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in technical discipline from an accredited college or university is required
- Five (5) years of additional SA experience may be substituted for a bachelor's degree
Perks and Benefits:
- 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
- 10% matching in 401(k) contributions vested on day one
- $5,000 annual training/tuition
- Student Loan Repayment Program
- 100% company-funded HSA
- Rich medical coverage (100% coinsurance)
- Dental coverage including orthodontia
- Up to $420,000 in life insurance, premiums 100% company funded
- Amazon Prime, gym reimbursement, monthly lunches, games and prizes
- Pet adoption program, generous referral bonus program, fun events, and more!
At Belay, we are committed to creating an environment where you can thrive both professionally and personally. We believe in transparency and fairness in compensation. Several factors influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, education, specific skills and competencies and certifications. Belay offers a competitive total compensation package that includes benefits and perks, a flexible work-life balance, and career development.
Salary Range: $116,000 to $124,000
Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Skills Required
- TS/SCI clearance with polygraph
- Ten years of experience as a system administrator on programs and contracts of similar scope, type, and complexity
- Bachelor's degree in a technical discipline from an accredited college or university
- Alternatively, five additional years of system administrator experience may substitute for the bachelor's degree
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The Company
What We Do
Belay Technologies, Inc. is a certified Service Disabled Veteran Owned Small Business (SDVOSB) located in the Baltimore-Washington area providing technology and engineering services to the Department of Defense (DoD) and expanding into the commercial market. Belay Technologies specializes in technical IT services including; software development, virtualization, systems administration, networking, and testing. Belay continues to expand, and we are always seeking top talent. Belay is more than just a company.....It's a culture. With our work hard, play hard edge and a family-like feel, our employees feel at home with Belay. We are a laid back, fun, innovative team that gets together monthly for lunches, enjoys company parties, bbq's and fun adventures together, and joins in volunteer and charity events as a socially aware company.
