VA Suitability – Public Trust Clearance Eligibility
About Veterans Engineering (A wholly owned subsidiary of Aretum)
Veterans Engineering, a wholly owned subsidiary of Aretum, is dedicated to delivering high-impact professional services and mission-focused solutions in support of government customers. Backed by Aretum’s broader capabilities and resources, Veterans Engineering brings specialized expertise, operational discipline, and a strong commitment to service excellence. The organization is focused on supporting critical programs through a skilled workforce, responsive delivery, and a deep understanding of client mission needs.
Job Summary
Veterans Engineering is looking for a System Administrator to join our dynamic team in supporting critical infrastructure for our clients in the federal sector. As a System Administrator, you will be responsible for the management, maintenance, and optimization of servers and networks to ensure high availability and security. You will proactively monitor system performance, troubleshoot issues, and implement best practices for system upgrades and installations. The ideal candidate will have a solid foundation in system administration, a passion for problem-solving, and a commitment to continuous improvement. In this position, you will collaborate with cross-functional teams to support various IT initiatives and ensure alignment with organizational goals. We welcome military veterans and individuals from diverse backgrounds to apply and play a key role in our mission to deliver exceptional service to our clients.
Responsibilities
- Performing installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers
- Frequently positioning yourself to set up and maintain computers and connect/pull cords from under desks and in server closets
- Performing regular and repetitive unpacking, moving, and installation of IT equipment weighing up to 50 pounds (or greater with additional assistance)
- Frequently traversing around large VA site campus while transporting equipment to various office buildings
- Communicating directly with customers on site to diagnose and resolve customer related hardware/software issues utilizing the ServiceNow tool
- Track and document all system changes, problems, issues, and work tasks within ServiceNow
- Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices
- Perform imaging, desktop support, adds/moves and changes
- Installing OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software
- Providing user management account support where Elevated Privileges (EP) may be required
- Performing software application installation and configuration based on change order instructions
- Utilizing log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated
- Performing system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement, or revision
- Utilizing Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee, and other VA standard tools
- Performing inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment
- Performing routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements
- Performing general maintenance activities, printer deployment/repair, software installations, and equipment refreshes
- May include occasionally pulling old cables from server room as needed
- Performing asset management to include asset inventory, audit and tracking, asset administration and reporting, integrated IT asset portfolio, and history and forecasting, automating the asset management process, as necessary
- Ability to work both independently and as part of a team to achieve successful results with minimal guidance
Requirements
- HS diploma or GED and 8+ years of experience with system administration or BS degree in Computer Science, Electronics Engineering or other engineering or technical discipline
- Experience with maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems
- Knowledge of debugging protocols and processes
- Experience with conducting routine system administration tasks and logging data in system admin logs
- Ability to troubleshoot problems and issues identified by customers and implement corrective actions
Travel Requirements
Travel to client locations is required for this position and may vary based on project needs.
EEO Statement
Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.
We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
Skills Required
- HS diploma or GED and 8+ years of system administration experience OR BS in Computer Science, Electronics Engineering, or related technical discipline
- U.S. citizenship and ability to obtain and maintain a Public Trust or Suitability Determination
- Experience maintaining and troubleshooting a wide variety of systems and high-availability networks
- Experience performing imaging, desktop support, adds/moves/changes, and endpoint provisioning
- Experience using ServiceNow for incident tracking and change management
- Experience using Microsoft System Center Operations Manager (SCOM) and related monitoring tools
- Experience with OS patch installation/management and COTS software installation
- Knowledge of debugging protocols and routine system administration logging practices
- Ability to troubleshoot customer-identified problems and implement corrective actions
- Ability to lift and move IT equipment up to 50 pounds and traverse large campus sites
What We Do
Panum, a Maryland-based company, provides a continuum of services and strategies to accelerate innovation and transformation for the federal government in meeting its mission. Panum has had significant growth in the last 5 years due to its people, process, and innovative solution and services offered to its federal customers. Panum brings innovative ideas with a passion and a culture of “expect excellence” in Project Portfolio Management (PPM), Health Sciences, Digital Transformation, Cybersecurity, FOIA Support, Logistics, Training, and Organizational Change Management. It provides these services to more than 25 federal agencies. Panum has received numerous excellence awards from its federal customers including the Department of Homeland Security and the US Department of Agriculture. Panum provides its employees with work-life balance, an opportunity to innovate, learn, and grow their skills while working on solving the most complex federal government problems. Panum's management team consists of seasoned executives with both industry and government experience. This team boasts decades of business experience in diverse businesses with domestic and international operations, as well as small and large businesses. Why choose Panum? We are readily available to assist our customers with the necessary expertise and support to accomplish their mission.
