The Role
Install, configure, and maintain workstation operating systems and plant IT systems. Provide end-user support, manage incidents and changes in ServiceNow, image and deploy PCs, maintain IT asset inventories, support network/phone/server hardware, develop/maintain shop-floor apps using C# and SQL, and ensure documentation and SOX-compliant change records.
Summary Generated by Built In
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities by providing access to water, fuel, and electricity.
As a System Administrator you will be responsible for installing, configuring, and maintaining operating system workstations in support of business processing requirements. Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures standard operating procedures are followed. Develops and maintains comprehensive operating system hardware and software documentation. Areas of support include desktops, laptops, phone and voicemail, network, server, and other hardware. May support multiple sites (some remote) depending on the region and area of support.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry-leading quality, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment.
As a System Administrator you will be responsible for installing, configuring, and maintaining operating system workstations in support of business processing requirements. Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures standard operating procedures are followed. Develops and maintains comprehensive operating system hardware and software documentation. Areas of support include desktops, laptops, phone and voicemail, network, server, and other hardware. May support multiple sites (some remote) depending on the region and area of support.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry-leading quality, exceptional customer service, employee development, and passion for social responsibility. Join us to create a better future while growing professionally in a supportive environment.
Move Forward With Us
ESSENTIAL DUTIES AND RESPONSIBILITIES
Service Operation
Service Operation
- Responds to internal customers to resolve their technology problems.
- Enters and manages Incident and Service Request tickets in ServiceNow (IT Service Management Application).
- Provides technical support related for all plant IT systems (End User, Shop Floor, Network, Server, and Phone) used by Franklin Electric employees across all business functions.
- Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the individual.
- Designs processes and improvements to resolve end user technology issues.
- Analyzes Incident Tickets and performs root cause analysis to identify and prevent reoccurring problems.
- Observes and evaluates current processes and recommends solutions to streamline current issues.
- Creates and communicates details for dashboards to drive performance improvements
Request and Change Management
- Ensures all changes and requests are entered in ServiceNow.
- Ensures the fulfillment of end user requests for all plant Hardware and Software.
- Ensures changes are completed with proper documentation for SOX compliance.
- Reviews the forward schedule of changes for potential conflicts.
Asset Management
- Deploys new PC and other IT Equipment to end users and trains them in their use.
- Images and deploys PC’s
- Uses ServiceNow to maintain and track IT assets and inventories.
- Responsible for maintaining all software and hardware inventories plant-wide including IT Asset Tagging.
- Provides recommendations for plant IT Hardware and Software standards and ensures standards are enforced.
- Performs other related duties as required or assigned.
SUPERVISORY RESPONSIBILITIES
- None
Who We Want:
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is completed and meets regulations and expectations.
What you Need
POSITION QUALIFICATIONS
Skills and Abilities
- Communication – Delivers accurate, clear, and concise messages orally and/or in writing.
- Problem Solving – Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
- Decision Making – Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
- Business Process Knowledge – Understands the process steps and purpose of the important business processes used by internal customers
- Develop and maintain shop floor / production applications using C#, and SQL
- Collaborate with business analysts to understand and translate business requirements into technical solutions
Education and Experience
- Bachelor’s degree in computer science, computer information systems, or a related degree (required).
- 2 to 4 years of related experience (required).
PHYSICAL ACTIVITIES
- While performing the functions of this job, the employee is:
- Continually required to stand and walk.
- Regularly required to reach with hands to finger, handle, or feel; kneel and crouch; and talk or hear.
- Occasionally lift 50lbs
- Occasionally required to sit.
The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations.
ENVIRONMENTAL CONDITIONS
- This position is not subjected to harmful environmental conditions
- The noise level in the work environment is usually moderate.
- Up to 10% travel should be expected for this position.
Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team...
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching, and more. We offer competitive salaries, comprehensive benefits, and amenities including:
- Generous paid time off and holidays
- Vacation time
- Paid parental leave and on-site motherhood rooms
- 401(k) with matching and service contributions
- Health, dental, vision, and life insurance
- Short- and long-term disability coverage
- Fertility and adoption support
- Undergraduate and graduate tuition reimbursement
- Professional development assistance
- Health and wellness programs
About
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
Skills Required
- Bachelor's degree in computer science, computer information systems, or related degree
- 2 to 4 years of related experience
- Experience using ServiceNow for incident, request, change, and asset management
- Install, configure, image, and deploy PCs and maintain workstation OS environments
- Experience supporting desktops, laptops, phone/voicemail, network, and server hardware
- Maintain IT asset inventories and perform IT asset tagging
- Develop and maintain shop floor / production applications using C# and SQL
- Microsoft certifications (listed as expected)
- Strong communication, problem solving, and decision making skills
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The Company
What We Do
Founded in 1944, Franklin Electric has grown from a small motor manufacturing company into a leading global provider of complete water systems and fueling systems. Franklin Electric's principal markets include clean water systems, water transfer and grey water systems, and fueling systems. Headquartered in Fort Wayne, Indiana, Franklin serves all corners of the world with facilities spanning the globe.
