System Administrator

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP) based in Torrington, CT.
We are seeking a skilled and client-focused System Administrator (also may be referred to as Level 1 Support Engineer, Help Desk Engineer, or IT Support Technician)to join our team. This role supports clients both remotely and on-site in Torrington, CT.
We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency

• Monitor client systems to help identify and flag potential issues before they cause downtime

• Collaborate with clients to understand their basic IT needs and escalate more complex issues as needed

• Provide first-level troubleshooting support for Microsoft Windows Server environments and Windows 10 workstations

• Assist with Office 365 administration, including basic user management and email configuration support

• Support fundamental network protocols such as TCP/IP under the guidance of senior staff

• Utilize RMM tools (e.g., ConnectWise) for day-to-day system monitoring and ticket management

• Assist senior engineers with basic cloud infrastructure support tasks in Azure and AWS environments

• Document all technical procedures and client interactions accurately in the ticketing system

• Escalate complex or unresolved issues to L2/L3 engineers in a timely manner

Required Qualifications

• 1–2 years of experience in IT support or a related field; internship or help desk experience a plus

• Basic familiarity with Microsoft Windows Server and Windows 10 environments

• Foundational understanding of networking concepts and system administration

• Strong troubleshooting and problem-solving mindset, with a willingness to learn

• Excellent communication and organizational skills

• Ability to multitask and work independently or as part of a team

• Reliable commute to Torrington, CT or willingness to relocate

Benefits

• Health Insurance

• RTO (Responsible Time Off)

• 401(k) Matching

Schedule

• 8-hour shift: 8:30 AM – 5:30 PM

Location: Onsite - Torrington, CT
Job Type: Full-Time
Salary: $50,000 annually

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!  Learn more here: Why New Charter.

New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.