Job Title: System Administrator - Intermediate (Support Services)
Location: San Antonio, TX
Education: BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science or Military Training or Cloud+ or GICSP or SSCP or Security+ or GSEC or CISSP
Certifications: Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate
Position Description:
The Tier 3 Systems Administrator provides advanced enterprise systems management, sustainment, and troubleshooting in support of the DHA’s Domain and Directory Services Branch (DDSB). This role ensures secure, reliable, and compliant operations across both on-premises and MED365 cloud environments, delivering enterprise-level stability for mission-critical IT services. Tier 3 Systems Administrators ensure the highest level of operational stability, compliance, and resilience across DHA’s enterprise IT systems. By leading enterprise encryption, monitoring, and disaster recovery readiness, this role enables secure, uninterrupted delivery of IT services that support healthcare operations across the Military Health System.
Analyze, validate, configure, and sustain enterprise solutions including mJAD, Exchange Online, MED365, encryption services, and eDiscovery environments.
Develop and maintain disaster recovery (DR) procedures for all supported device types, ensuring validated recovery strategies are in place and exercised.
Validate and manage data encryption services on desktops, laptops, and end-user devices to ensure compliance with DoD/DHA security regulations.
Customize and manage enterprise system monitoring tools, producing reports on system availability, uptime, downtime, and performance indicators.
Implement and maintain Public Key Infrastructure (PKI) and Public Key Encryption (PKE) requirements in compliance with DoDI 8520.02 and enterprise security standards.
Produce After Action Reports (AARs), SITREPs, and EXSUMs to document service interruptions, remediation actions, and recovery outcomes.
Collaborate with Tier 2 support and enterprise engineering teams to ensure seamless escalation, resolution, and continual service improvement across the DDSB enterprise.
Develops: DR procedures and validation reports; Enterprise monitoring reports and performance analytics; Encryption validation status reports o PKI/PKE compliance documentation; AARs, SITREPs, and outage resolution documentation
Skills Required
- Bachelor of Science degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science
- Military training may substitute for the bachelor's degree
- One of the listed certifications: Cloud+, GICSP, SSCP, Security+, GSEC, or CISSP
- Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Windows Server Hybrid Administrator Associate
What We Do
BEAT's professionals work to help clients achieve sustainable value in their IT and business processes. Our team members average more than 25 years of industry experience and have supported numerous transformation and outsourcing projects across a wide variety of professional and academic disciplines. We are pleased to boast of our team's functional knowledge and experience in medical information technology, outsourcing, procurement, strategic planning and analysis of critical business processes as well as finance, accounting and human resources experience. At BEAT LLC, our number one priority is building lasting relationships based on earned trust, unyielding commitment to strong moral principles, and demonstrated performance-based outcomes. BEAT delivers tailored solutions for client organizations that generate results. Driven by our award-winning experience and applying industry best practices and programmatic discipline, BEAT provides effective solutions “on time” and within budget through our successful, highly qualified, and motivated teams.
