Job Duties:
- Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolutions of problems
- Provides support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in troubleshooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provides support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages UNIX and Windows operating systems and installs/loads operates system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Required Skills:
- US Citizens Only
- Active TS/SCI Clearance and Polygraph required
- Minimum of ten (10) years of experience as a System Administrator
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management or related discipline
- Five (5) years of additional System Administrator experience may be substituted for Bachelor's degree
- Must be CWIP Certified IAT II or higher
- Security+ CE or equivalent
Compensation Range: $96,643.05 - $131,643.05
Skills Required
- Active TS/SCI Clearance and Polygraph
- Minimum of ten years of experience as a System Administrator
- Bachelor's degree in System Engineering, Computer Science, Information Systems, or related discipline
- CWIP Certified IAT II or higher
- Security+ CE or equivalent
What We Do
Our Mission: Our Mission is to enrich our customers’ missions by applying our multi-disciplined analysts, mission-focused software developers, and machine learning data scientists to solve and support our customers’ most difficult challenges. Our dedication to our employees reinforces our commitment to the customers’ mission success and National Security. Our ability to effectively collaborate and innovate, reinforces our partnership with the customer. Our Core Competencies: We provide technical expertise to meet customer mission challenges in: * Offensive and Defensive Cyber Services * Data Science and Decision-Making Analytics * National Security Cyber Training * Intelligence Analysis * Intelligence Solutions Engineering Our Employees: Our personnel are cross-functional subject matter experts (SMEs) who understand the development process and serve as liaisons between developers and the operational community to enrich technologies with in-depth domain understanding and innovative perspectives. Our program managers are PMI® certified who possess strong technical and mission backgrounds. We are the Small Business Employer of Choice! Check out our awards: Best Places To Work Winner! 2012 - 2019 – Baltimore Sun Top Work Places 2018 - Inc Magazine - Top Work Place 2016 - 2018 - Washington Post Top Work Places 2016 - ABA – Silver Stevie Winner – Veteran-Owned Business of the Year 2011 - 2015 – Baltimore Business Journal - Best Places to Work 2014 - Disabled American Veterans (DAV) National Small Business of the Year 2013 - Washingtonian Magazine 50 Greatest Places to Work 2012 - Chesapeake Regional Tech Council - Best Places to Work
