System Administrator III

ActioNet has an immediate opportunity for a System Administrator. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Location: San Antonio, TX

Join our dynamic team, where you will play a crucial role in collaborating with Government Support staff to execute system backup and restoration operations. You will develop, maintain, and utilize documented Standard Operational Procedures (SOPs) aligned with ITIL and industry best practices to meet application/system owner requirements.

Responsibilities:

• Implement processes to provide support and assistance to ensure system and infrastructure backups are completed, when scheduled, as required
• Follow Enterprise directives and procedures to periodically test backup and restore operations procedures where applicable
• Aid with documenting all backup and restoration operations in logs to allow for auditing of the activity
• Assist with and make recommendations to the Government to improve processes, tools, and/or procedures that will improve backup efficiency and reliability
• Assist with the coordination of appropriate government activity or agency in the resolution of any issues with backup/restore processes.
• Ensure all backups and other removable media are encrypted in accordance with Federal Information Processing Standards (FIPS) or other DoD/Federal requirements; all backups and other removable media shall be properly labeled and properly stored in fire-resistant vaults for operational back-ups (on-site storage) and historical backups (off-site storage) in accordance with Enterprise policies directives and procedures
• Perform technical duties related to VOIP, IX Messaging, ACD and custom Call Center applications; perform or assigns adds moves, changes related to end points
• Knowledge and expertise in Red Hat Linux OS
• Monitor daily performance alarms, errors, and outage trends
• Review product delivery and host acceptance duties; verify hand receipts/ownership responsibilities
• Confirm diagrams, sustainment & operational documentation are available to the support staff
• Track pertinent system information, architecture, and performance; identify significant metrics
• Submit all Circuit Management request, submit all circuit request; perform all circuit sustainment actions to include Defense Information Systems Agency (DISA), Toll Free Number and DSN activities
• Define and create Avaya system permissions and skill level access.
• Update and document VOIP system structure
• Update and document VOIP VLAN Configuration and submit all VLAN requests to IPVM via Service Now ticket
• Update and document VOIP File Server settings
• Update and document Avaya Ports, Protocols, and Services Management (PPSM)
• Maintain credentials to access hosted environments
• Participate in project, leadership, DGIS, and other telecommunication related meetings
• Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware
• Administer day-to-day sustainment, integrity, security and availability of infrastructure platforms
• Execute capacity analysis, maintain security posture of infrastructure systems, and monitor performance
• Create standard operating procedures, maintenance guides, and knowledge base articles, as necessary to ensure proper documentation is established for the operational upkeep of the infrastructure platforms
• Perform platform maintenance upgrades to ensure a proper security and operational posture is maintained
• Assist architecture and engineering with evaluation, making recommendations and testing of infrastructure hardware and software products
• Provide support for Virtual Machines (VM)
• Execute Security Technical Implementation Guide (STIG) compliance
• Provide Support for Group Policy Objects (GPO)
• Provide Support for Microsoft Endpoint Configuration Manager
• Support End User Devices (EUD), as required

Requirements:

• Secret Clearance

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only. No Agencies, No third-party recruiters, please********