System Administrator III, Canvas

The System Administrator III, Canvas is a senior, individual-contributor technical role responsible for the configuration, security, integration, and reliability of Nightingale's learning management system (Canvas). The role sits within the Platform Administration team and follows the same administration framework as our other enterprise platforms. The Systems Administrator 3 works with technical specialists, platform administrators, and business stakeholders to understand technical requirements, design scalable solutions, and keep Canvas stable, secure, and performant for Learners and Collaborators.  

• Administer and configure Canvas at the platform level, including account and sub-account structure, terms, system settings, roles, permissions, and authentication.  

• Manage user provisioning, enrollment, and access controls. Apply role-based access control (RBAC) and least-privilege principles, and support periodic access reviews.  

• Design, implement, and maintain integrations between Canvas and other systems, including SIS/Banner, SSO/identity providers, LTI tools, and data feeds. Use REST APIs, SOAP, and ETL tools to keep data flowing reliably.  

• Configure and customize off-the-shelf applications and third-party tools in Canvas to meet business requirements, using APIs and integration tooling.  

• Build and maintain automation, scripts, and scheduled workflows that reduce manual administration.  

• Manage the Canvas release lifecycle, including release note review, sandbox and beta testing, change management, and deployment coordination.  

• Perform testing, debugging, and performance tuning to ensure the reliability, scalability, and security of Canvas and its integrations.  

• Monitor platform health, integration jobs, and sign-in and access activity. Identify and resolve incidents and act as tier 3 escalation for complex issues, in line with ITSM/ITIL-aligned practices and SLAs.  

• Support security and compliance requirements, including audit evidence, vulnerability remediation, and data privacy requirements.  

• Produce and maintain technical reporting and data extracts, such as Canvas Data, analytics, and operational reports, to support system monitoring and stakeholder needs.  

• Document system configurations, integration points, runbooks, and processes so the platform is clear and maintainable.  

• Provide technical guidance and knowledge transfer to IT and support teams on platform functionality and best practices.  

• Collaborate with other platform administrators, such as Banner and Salesforce, to align standards and cross-system dependencies.  

• Stay current with Canvas and Instructure roadmap changes, emerging technologies, and industry best practices in platform administration and automation.  

• Bachelor's degree in Information Technology, Computer Science, or a related field, and/or equivalent experience and certifications.  

• 5+ years of Canvas LMS administration experience.  

• Proven experience administering and integrating enterprise SaaS platforms.  

• Strong knowledge of application integration technologies and protocols, including RESTful APIs, SOAP, SSO (SAML/OAuth), LTI, and ETL tools.  

• Experience with scripting and automation, such as PowerShell, Python, or JavaScript.  

• Experience with database software, SQL, Excel, and data analytics tools.  

• Working knowledge of ITSM/ITIL-aligned incident, change, and problem management.  

• Knowledge of HTML and JavaScript is beneficial.  

• Excellent communication skills for working with both technical and non-technical Collaborators.