System Administrator II

Job Description

The employee shall perform system administration support tasks and activities for the Trusted Thin Client (TTC) server and client hardware, software, applications and services as support to the USAFCENT Combined Air Operations Center (CAOC).  Will also perform technical support and O&M activities for TTC systems and infrastructure, and support cross domain solutions as required.

Education and Background

Bachelor’s degree in computer science, Information Systems Management, Computer Engineering or related field and 4 years'  software development / engineering experience;
OR 
Associate’s degree in computer science, Information Systems Management, Computer Engineering or related field,  and 6 years' software development/engineering experience; 
OR
8 years' experience software development/engineering experience

Years of Experience

Depends on experience and education level

Required Skills

JOB DUTIES AND RESPONSIBILITIES 

Design, write, modify and implement software programs/applications. 

Develop “glue-ware” to support operational client applications and security patches.  

Provide Tier 2 technical support.  

Install, configure, operate, manage, troubleshoot, repair, upgrade, inspect and maintain server systems (physical and virtual), including administration of core and functional services.  

Manage and administer user accounts, profiles and access.  

Monitoring user access and adherence to established policies and procedures to ensure a secure operating environment.  

Monitor workstation and server logs for errors and failures and perform appropriate troubleshooting and maintenance.  

Provide technical assistance for assigned projects.  

Provide desktop, server and software application integration support.  

Operate and maintain monitoring and analysis tools; including but not limited to Assured Compliance Assessment Solution (ACAS) and Host Based Security System (HBSS); and detect, analyze and resolve platform, infrastructure and system problems.  

Monitor and control system performance, utilization and capacity to ensure optimal performance, availability, serviceability and recoverability; and report any vulnerabilities or deficiencies to government technical representatives.  

Evaluate current architecture, research current technologies/solutions; and provide systems hardware/software upgrade and replacement recommendations for end-of life/end-of-support COTS products to government technical representatives. 

Update and maintain as-built TTC systems/server configuration and connectivity drawings, diagrams and documentation.

Preferred Skills

Ability to work independently and as a team 
Ability to brief colleagues and leadership 
Excellent customer service skills 
Ability and willingness to learn 
Ability to work in a high energy environment

Working Conditions

Environmental Conditions 

Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. 

Strength Demands 

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles.  Some occasional walking or standing may be required.   Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Physical Requirements 

Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.