System Administrator I

ForeFlight is seeking a friendly, approachable, and service-oriented individual to join our Help Desk team. In this role, you will serve as the primary desktop support resource for our Austin, TX office while collaborating with other IT team members across the organization. You will assist ForeFlight employees and business partners by providing hands-on technical support and helping to maintain a reliable, secure IT environment.
This role is based in Austin, TX and may occasionally require after-hours work for activities such as system integrations, network maintenance, or urgent remote support.
At ForeFlight, we are committed to building a diverse and inclusive workplace. We strongly encourage applications from women, underrepresented minorities, and individuals of all backgrounds. Our Help Desk team takes pride in delivering excellent support, and we are looking for someone who shares that same pride in their work.
Key Responsibilities:

• Serve as the primary point of contact for desktop support requests for the Austin, TX office
• Coordinate closely with the broader Help Desk team and IT Manager to support ForeFlight's technology needs
• Procure, configure, and maintain end-user hardware including laptops, monitors, and mobile devices
• Onboard new employees and provide on-site and remote support for day-to-day technical issues
• Assist with the implementation and support of new software and service integrations
• Help administer internal systems that support business operations and continuity
• Take ownership of assigned projects, managing tasks independently and seeing them through to completion
• Deliver high-quality customer service with a focus on teamwork, professionalism, and responsiveness

Basic Qualifications:

• 1-3 years of experience in Help Desk or IT support roles
• Proficiency in troubleshooting and supporting macOS and iOS in a business environment
• Strong interpersonal and communication skills, with a customer-focused approach
• Ability to work independently and collaboratively within a distributed team
• Familiarity with standard IT ticketing systems
• Self-motivated and able to prioritize tasks in a dynamic work environment
• Ability to follow documented procedures and contribute to knowledge base documentation

Preferred Qualifications:

• Experience with IT infrastructure monitoring tools
• Familiarity with Windows Server technologies (e.g., Active Directory, DHCP, DNS)
• Experience with Google Workspace administration
• Exposure to tools such as Atlassian products, Cisco Meraki, Jamf, or Microsoft Intune
• Basic understanding of networking concepts (e.g., IP addressing, routing, firewalls)
• Scripting experience (e.g., Bash, Python, PowerShell) for automation or administrative tasks
• Private Pilot License (a bonus in our aviation-oriented environment)

About ForeFlight, LLC:
ForeFlight, a Boeing company, is the leading provider of advanced integrated software for the General, Business and Military Aviation markets worldwide. Founded in 2007 and joining the Boeing family in 2019, ForeFlight now offers ForeFlight Mobile EFB and Military Flight Bag for pilots, ForeFlight Dispatch for flight planners, Sentry portable ADS-B receivers, and a range of additional integrated products and capabilities serving the needs of pilots and flight departments around the world. Foreflight has been recognized with numerous prestigious awards, including the Editors' Choice Award from FLYING Magazine for five separate years: 2011, 2012, 2013, 2023, and 2024. In 2023, ForeFlight also earned the FLYING Magazine Innovation Award, followed by the Readers' Choice Award in 2024. Additionally, ForeFlight was honored as the App of the Year by Aviation Consumer in 2011, and BuiltIn 2024 best places to work.
Why You Should Join:
At ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we
empower them to make a direct impact on our products and services messaging. We strive to provide ForeFlighters and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Maternity Leave
• 4 Weeks Paid Paternity Leave
• Flight Training Rewards
• Tuition Stipend

Pay is based upon candidate experience and qualifications, as well as market and business considerations. Salary pay range: $70-80k.
This position is currently part of Boeing but is planned to transition to an independent company owned by Thoma Bravo, as part of a pending divestiture of the Digital Aviation Solutions organization. If you are selected for this role, your employment may initially be with Boeing (dependent on start date). Subject to final regulatory approvals and closing conditions, your employment may transfer to the divested business owned by Thoma Bravo at close. Additional details about this transition will be shared as they become available. By applying, you acknowledge and understand that this role is part of a transitioning business and may be subject to organizational changes including a new employer.