This role involves troubleshooting technical issues, performing routine maintenance, and ensuring optimal performance of systems.
Essential Job Statements
Performs: software product installations, setup and configuring of new enterprise systems, preventative maintenance on IT systems.
Responds to: system outages, malfunctions, and technical problems
Enhances capabilities of assigned systems through. Routine upkeep, maintenance, and patching.
Performs device definitions, setup and management of user accounts. Assist users with technical issues and provide guidance on system usage.
Develop and documents system processes, procedures, hardware and software inventory. Maintain accurate records of system configurations, changes, and maintenance activities.
Collaborates with the vendor to support end users and resolve trouble tickets.
Coordinate with application support teams
Act as the primary onsite contact for clinical areas assigned for initial troubleshooting and coordinating additional support from applications support teams.
Proactively round in designated spaces multiple times a day, checking in with clinical and non-clinical stakeholders to ensure needs are met.
Contribute to process improvement initiatives and understand processes to enhance system performance and user experience.
Build relationships and collaborate with clinical informaticists, trainers, and other teams, necessary to provide comprehensive IT support for designated clinical areas.
Patient Population: N/A
Employment Qualifications
Required Education: Associate’s degree in information technology, Computer Science, or a related field; or a combination of experience and education
Preferred Education: Bachelor’s degree in information technology, Computer Science, or a related field.
Licensing/ Certification
Licensure/Certification Required: N/A
Licensure/Certification Preferred: CompTIA A+, CIIP or PARCA Certifications for some areas of work
Minimum Qualifications
Years and Type of Required Experience: 1+ year of IT experience
Other Knowledge, Skills and Abilities Required: Ability to provide excellent support and service to users. Collaborative attitude and ability to work effectively within a team environment. Meticulous approach to system maintenance and documentation. Basic proficiency in MS Office suite (Word, PowerPoint, Excel, Publisher, Visio, and Project), clinical systems and/or business systems and service desk software.
Cultural Responsiveness: N/A
Other Knowledge, Skills and Abilities Preferred: N/A
Combination of education and experience in lieu of a degree.
Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to limited hazardous substances or body fluids. * May have periods of constant interruptions. Prolonged periods of working alone.
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands: Lifting/ Carrying (0-50 lbs.), Lifting/ Carrying (50-100 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Balance, Bending
Work Position: Sitting, Walking, Standing
Additional Physical Requirements/ Hazards
Additional Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Repetitive arm/hand movements, Finger Dexterity, Color Vision, Acuity – far, Acuity – near
Hazards: Depth perception, Use of Latex Gloves, Exposure to moving mechanical parts, Exposure to dust/fumes, Exposure to potential electrical shock
Mental/Sensory – Emotional
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Noisy Environment, Able to adapt to frequent change
Compensation Range
$58,697.60 - $87,942.40Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.
EEO Employer/Disabled/Protected Veteran
Skills Required
- Associate's degree in information technology, computer science, or a related field, or an equivalent combination of education and experience
- At least 1 year of IT experience
- Ability to provide excellent support and service to users
- Ability to collaborate effectively within a team environment
- Meticulous approach to system maintenance and documentation
- Basic proficiency with Microsoft Office, clinical or business systems, and service desk software
- Bachelor's degree in information technology, computer science, or a related field
- CompTIA A+, CIIP, or PARCA certification
VCU Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VCU Health and has not been reviewed or approved by VCU Health.
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Healthcare Strength — Benefits are described as comprehensive, with medical, dental, vision, mental health, and prescription coverage, and low out-of-pocket costs when using VCU Health facilities. Multiple plan options provide flexibility across networks.
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Retirement Support — Retirement offerings include a 401(a) plan with employer matching contributions alongside 457(b) and 403(b) savings options. Life and disability insurance further strengthen long‑term financial protection.
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Leave & Time Off Breadth — Paid time off is positioned as a competitive component of the package. Additional supports such as adoption leave and back‑up care contribute to work‑life balance.
VCU Health Insights
What We Do
We are a strong, passionate team of more than 12,500 who take pride in caring for every person who comes through our doors. We lift each other up so we can provide the very best and safest care to those who need us most. Together. Every day. With the support of our university, we make up an academic medical center committed to excellence in patient care, innovation and training tomorrow’s health care workforce. We continue to educate, research and evolve – staying on the cutting edge of care. As a community of innovators, every team member can contribute a spark of ingenuity igniting a force to discover the next cure, hold the next hand, solve the greatest challenges and create the health care of tomorrow. We foster an atmosphere of respect and welcoming for all communities. We infuse our teams with diverse talent that inspires everyone to contribute openly and freely, maximizing their impact and creating meaningful change for our patients and community. Join our team and help us create a new kind of patient experience. Join VCU Health. EEO Statement: VCU Health System strictly prohibits and does not tolerate discrimination against, or harassment of, team members, applicants, or any other covered persons because of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex (sexual orientation, gender identity or expression and pregnancy), protected veteran status, marital status, genetic information, or any other protected characteristics under applicable federal, state, or local law. Pay Transparency Provisions: VCU Health System complies with the Pay Transparency Provisions
