System Admin L2 support

Posted 2 Days Ago
Be an Early Applicant
3 Locations
In-Office or Remote
Senior level
Big Data • Cloud • Information Technology
The Role
Manage and optimize Red Hat Linux and Nutanix infrastructure, monitor compute environments, resolve Level 2 escalations, troubleshoot databases and network services, and lead data center technicians. The role includes SLA coordination, ITIL incident/problem/change management, root cause analysis, disaster recovery drills, automation, and participation in 24/7 on-call rotations.
Summary Generated by Built In

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a skilled and motivated Linux & Nutanix Infrastructure Lead to join our Data Center Services team.

In this role, you will be responsible for the proactive monitoring, maintenance, and optimization of our compute infrastructure, managing Red Hat Enterprise Linux and Nutanix environments, handling Level 2 technical escalations, and leading a team of data center technicians to ensure seamless service delivery within established service level agreements.

You will join a dynamic, collaborative, and fast-paced infrastructure team dedicated to maintaining high availability, executing disaster recovery strategies, and delivering exceptional technical support to internal and external stakeholders.

What You’ll Do

In this role, you will:

  • Infrastructure Management & Optimization: Manage Red Hat Enterprise Linux and Nutanix environments, including Acropolis Operating System and Acropolis Hypervisor, while implementing best practice architecture guidelines and orchestrating cross-platform migrations.

  • System Monitoring & Remediation: Proactively monitor compute alerts using tools like Paessler Router Traffic Grapher and Zoho, handle Level 2 technical escalations, and troubleshoot performance, availability, and database issues.

  • Team Leadership & Collaboration: Lead and manage a team of data center technicians, and coordinate with server, network, and virtualization teams to ensure service deliveries fulfill Service Level Agreements.

  • Process Compliance & Disaster Recovery: Execute IT Infrastructure Library processes—including Incident, Problem, and Change Management—prepare Root Cause Analysis documentation, and plan and execute Disaster Recovery drills.

What You’ll Bring

The ideal candidate will have:

  • 5+ years of experience in Data Center infrastructure and Linux systems management.

  • Strong knowledge of Red Hat Enterprise Linux (8/CentOS/Ubuntu), Nutanix products, database fine-tuning (MySQL/Microsoft SQL/PostgreSQL), and network technologies like Virtual Private Clouds, proxies, and load balancing.

  • Proven ability in automation scripting, DevOps methodologies, and handling Level 2 technical escalations with quick diagnostic problem-solving skills.

  • Red Hat Certified Engineer (RHCE) certification is required; IT Infrastructure Library (ITIL) certification is preferred.

  • Excellent communication and interpersonal skills, with the flexibility to participate in a 24/7/365 roster, on-call rotations, and emergency response.

What We Offer
  • Shifts: Willingness to work in a 24/7/365 roster and on-call rotation.

  • Location: Rabale, Navi Mumbai (Full-time, Permanent).

  • Competitive compensation and benefits aligned with the experience.

  • Comprehensive health, wellness, and retirement plans.

  • Opportunities for continuous learning and professional growth.

Category: Information Technology

Skills Required

  • 5+ years of experience in data center infrastructure and Linux systems management
  • Strong knowledge of Red Hat Enterprise Linux, CentOS, or Ubuntu
  • Strong knowledge of Nutanix products, including Acropolis Operating System and Acropolis Hypervisor
  • Experience with database fine-tuning for MySQL, Microsoft SQL Server, or PostgreSQL
  • Knowledge of virtual private clouds, proxies, and load balancing
  • Automation scripting and DevOps methodology experience
  • Experience handling Level 2 technical escalations and diagnosing infrastructure issues
  • Red Hat Certified Engineer certification
  • IT Infrastructure Library certification
  • Excellent communication and interpersonal skills
  • Willingness to participate in a 24/7/365 roster, on-call rotations, and emergency response

Iron Mountain Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.

  • Inclusive Benefits Coverage Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
  • Retirement Support A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
  • Healthcare Strength Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.

Iron Mountain Insights

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The Company
HQ: Boston, MA
32,000 Employees
Year Founded: 1951

What We Do

Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.

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