System Admin Grad

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams and gain real experience in the software industry. We pride ourselves on a recruitment process that is inclusive and allows our applicants multiple opportunities to shine.

Job Description

The Systems Administrator Grad is responsible for Remote administration of Windows production and non-production environments

You will be a Systems Administrator Grad within the Global Delivery team.

• Must be able to prioritize and manage issues of varying complexity and criticality.
• Provide assistance with problem diagnosis and be able to resolve 90% of issues before escalating to the next tier level of support.
• You will correctly decide when to escalate to more senior personnel during priority 1 or 2 issues that fall outside of their experience level.
• You will create and follow work plans and understand associated documentation and comply with Change Management policies.
• You will perform daily operational checks, reviews event management alerts and e-mails, and assists with automation.
• You will perform server maintenance during approved windows, some of which are after the normal business day and on weekends.
• You will support On-Call operations to provide 24x7x365 support to maintain customer OLAs and SLAs.
•  administer and support Microsoft SQL Server instances across development, staging, and production environments

Is this opportunity right for you? We are looking for candidates who have:

• A bachelor’s degree in computer science, Computer Information Systems or a related discipline.
• 0-1 year of experience in Windows system administration.
• Knowledge in any virtualization technology preferably VMware.
• Knowledge in Active Directory and Group Policy Objects (GPOs), including creating and managing user accounts, permissions, and organizational units.
• Assist in installing, configuring, and maintaining Microsoft Windows Server environments (2019/2022/2025)
• Understanding of code and script using Python and PowerShell.
• Exposure to one or more cloud technologies Ex: Azure, AWS.
• Knowledge in Microsoft office tools Ex: MS word, Excel, Power point, Power BI etc…
• Maintain and update runbooks and Standard Operating Procedures (SOPs)
• Exposure to or a strong theoretical understanding of SCCM/MECM processes (patching, software packaging)
• Monitor SCCM client health, manage boundaries, and run queries/reports for hardware and software inventory
• Knowledge in ITIL processes

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.