Founded in 2001 in France and now part of ITRS Group, ip-label is a leading provider of Digital Experience Monitoring through its AI‑powered Ekara platform, serving over 310 enterprise customers worldwide.
At ITRS, we make society’s critical technology work by delivering automated, holistic IT observability solutions trusted by 90% of Tier 1 capital markets firms and thousands of organizations globally.
We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
As a SysOps Engineer, you will be responsible for:Software & Infrastructure Management
- Application Lifecycle : Manage the lifecycle of IP-Label software suites.
- Deployment : Deploy and configure measurement networks across various environments, including Cloud (AWS/Azure) and Physical infrastructure (Systems & Networks).
- Administration : Administer and maintain system and network architectures to ensure high availability.
Operations & Security
- Monitoring : Supervise systems and applications to proactively identify performance bottlenecks or failures.
- Troubleshooting : Diagnose and resolve system outages or malfunctions as they occur.
- Security : Implement and manage IT security protocols related to SysOps activities to protect data integrity.
Support & Documentation
- Technical Support : Act as the first point of contact for technical issues, providing Level 1 support or redirecting users to the appropriate specialized resources.
- Knowledge Management : Document operational procedures and contribute to the internal knowledge base to improve team efficiency.
Work Conditions
Shift Work : Ability to work night shifts and rotating schedules to ensure 24/7 operational continuity.
On-call : Availability for occasional on-call support during weekends or holidays if required.
Requirements
Education & Experience
- Degree in Computer Science, Information Technology, or a related field.
- A first experience (internship or initial role) in systems administration or IT support.
Technical Potential & Certifications
The candidate will have the opportunity to pursue or should ideally possess interest in the following certifications :
- AWS : Cloud Practitioner / SysOps Administrator Associate.
- Azure : Fundamentals / Azure Administrator Associate.
- Linux : Red Hat Certified Systems Administrator (RHCSA).
Key Competencies
- Basic understanding of Cloud computing (AWS/Azure).
- Familiarity with network protocols and system security.
- Strong analytical and problem-solving skills.
- Excellent documentation skills and a proactive approach to learning.
Benefits
- Group health insurance (or simply Group insurance, depending on context)
- Meal vouchers
- Performance bonus
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Top Skills
What We Do
ITRS drives unified, intelligent monitoring to create competitive advantage from IT performance. The ITRS monitoring platform gives customers actionable intelligence from their IT. It enables users to identify, rectify, and actively prevent IT failures from happening - now and in the future – and drive better business performance from the outcomes. By monitoring on-premises, cloud or hybrid IT estates, ITRS users can improve operational resilience for compliance and business continuity purposes. Other benefits include cost efficiencies, increased flexibility of their IT environments and improved customer experience. With deep monitoring capabilities for legacy technologies, dynamic cloud environments and service-based architectures, ITRS serves more than 4,500 clients worldwide.
