Swapping Operations Specialist - Tokyo

ABOUT AMPLE

Do you want to change the world? Ample, Inc. is a pioneer in the electric vehicle space that is developing a new way to deliver energy to any electric vehicle. At Ample we use advanced robotics to enable fast modular battery swapping that is as fast, as cheap, and as convenient as gas. We are a team of technologists, designers and environmental enthusiasts who believe this problem to be among the most critical challenges of our time. Join Ample and help us make this a reality for billions of vehicles.

ABOUT YOU AND THE ROLE

Ample is looking for tech-savvy team members who enjoy troubleshooting hardware and software systems. As a Swapping Operations Specialist, you will be operating Ample’s EV battery swapping stations and interfacing with customers, troubleshooting any technical issues that arise at our stations. For those individuals capable of and desiring advancement into operations / technical field support, there will be opportunities for growth. Ideal candidates are energetic, enthusiastic and have excellent communication skills.

Ample delivers energy 7 days a week. The Operations team is specifically looking for members who can be available to work shifts in evenings and on weekends.

RESPONSIBILITIES

• Remotely manage Ample’s network of swapping stations, ensuring stations stay in excellent condition and ready to swap
• Monitor battery swaps for safe and successful completion and customer satisfaction
• Diligently document information on station status, swap results, customer experience, etc. for detailed operational data tracking
• Quickly escalate issues to support teams, working within Operations and with Engineers and others to troubleshoot and rapidly resolve hardware and software problems
• Assist customers with using the swapping stations, as well as any vehicle issues or other inquiries they may have
• Perform driving, testing, validation, and other hands-on work in the field as needed

REQUIREMENTS

• C1 or higher English language proficiency; N2 or higher Japanese language proficiency
• Preferred: college degree (BA/BS or Associates), technical or STEM
• Tech-savvy: ability to investigate, understand, and resolve issues associated with complex technical products, including robotics and batteries
• Hands-on: ability and willingness to roll-up your sleeves to help the team solve a technical problem
• History with or interest in technical troubleshooting, tinkering, data analysis, and/or light programming
• Ability to give and receive clear verbal and written communication
• A continuous improvement approach, adapting quickly and acting with a strong sense of urgency
• Can-do attitude, enthusiasm for leadership and growth, comfort with ambiguity and ability to perform light physical work
• Experience with electric vehicles a plus

We are an equal opportunity and E-verified Employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status.