The Role:
We are looking for a motivated and passionate individual to join our dynamic team. In this role, you will oversee the performance of the client relations team, implement global sales strategies while adapting them to regional markets, and identify new opportunities for growth. This position focuses on lead generation, client activation, retention, and ensuring that the client relations team operates effectively to meet organizational goals. The ideal candidate will act as a strategic thinker and performance-driven leader, bridging the gap between high-level goals and day-to-day operations.
The main responsibilities of the position include:
- Support the implementation of the market penetration and expansion strategy to generate high-quality leads
- Ensure smooth onboarding to convert leads into active clients and build strong relationships with existing and potential clients
- Identifies, evaluates and suggests new business development opportunities and actions
- Test new approaches for lead generation, activation, and retention, and scale successful strategies
- Prepare reports on business performance, market analysis and client feedback
- Motivate and train the client relations team to achieve targets and improve client outcomes
- Monitor performance metrics, provide feedback, and adjust strategies for improvement
- Conduct training on lead nurturing, activation, and retention techniques
- Set clear goals, offer ongoing support, and recognize team achievements
- Ensure consistent growth on business and team performance, attend industry events, trade shows and networking meetings to build professional relationships
- Work closely with marketing, product, and operations teams to align efforts and share insights
- Act as the liaison between global leadership and local teams to ensure consistent messaging
- Stay updated on industry trends and client preferences to refine approaches, analyze market trends and competitors’ activities to identify growth areas, and localize global sales strategies for regional markets
Main requirements:
- Degree in any business-related field
- At least 3 years of experience in a similar position (i.e. sales, business development, etc.) including team management experience
- Experience within the financial services industry will be considered an advantage
- Fluency in Swahili and English with excellent verbal and written communication skills
- Dynamic, innovative, and target oriented
- Outstanding communication and interpersonal skills
- Reliable, with integrity of character and strong business acumen
- Strong understanding of market dynamics and customer needs
- Very good people management and strategic thinking skills
- Goal oriented with a focus on result
- Very good computer literacy
Benefit from:
- Attractive remuneration package plus performance related reward
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role-Specific Take-Home Task
- Final Connection – Final Interview
Skills Required
- Degree in any business-related field
- At least 3 years of experience in a similar position including team management experience
- Fluency in Swahili and English with excellent verbal and written communication skills
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
