About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.
About the Role
ShipMonk is moving beyond traditional "maintenance." We are looking for a Field Automation Engineer to serve as the critical bridge between our physical sorting infrastructure (conveyors, cameras, diverters) and our digital ecosystem.
The Goal: We want you to automate yourself out of a suitcase. Our vision is a "maintenance-free" future. The better you stabilize the hardware and fine-tune the system logic, the less you will need to travel. We have remote monitoring tools in place—we just need the right person to architect the stability that makes them effective.
What You Will Do
- Hardware Ownership (The Priority) You are the primary owner of the sorting machinery. You bring a pragmatic, "common sense" approach to troubleshooting that pure software developers often lack.
- Diagnose Physical Issues: When a package is misrouted, you check the physical reality first. Is the diverter wheel worn out? Is the camera lens dirty? Is a sensor obstructed?
- Orchestrate the Floor: Maintain the health of scanners, dimensioners, and automated conveyors.
- Root Cause Analysis: Distinguish between a mechanical failure (e.g., a jammed roller) and a system instruction error.
- The Communication Bridge This is a communication-heavy role. You are the translator between two distinct worlds:
- Warehouse Operations: You can explain technical issues to non-technical staff on the floor in plain English.
- Software Development: You can relay detailed technical context to our software teams when deep code changes are needed.
- System Integration & Logic (The "Nice-to-Have") While hardware is your priority, you are comfortable in a technical environment.
- Manage the "Middleman": Oversee the integration layer that connects our Warehouse Management System (WMS) to the Sorter hardware.
- Triage Logic: Understand the rules of "what to do when..." and identify if an error is software-related or physical.
- Scripting: If you can at least modify Python (+Bash) scripts and SQL queries to debug logic, that is a huge plus (though complex coding can be offloaded to our dev team).
Who You Are
- Hardware-First Mindset: You have working with PLCs, industrial scanners (Keyence, Cognex), and sorting diverters. You prefer practical solutions over over-engineered ones.
- Pragmatic Troubleshooter: You don't just fix symptoms; you find the root cause to ensure the issue doesn't happen again.
- Native/Fluent Communicator: You have excellent English skills and are confident in managing expectations with Warehouse General Managers.
- Tech-Curious: You might not be a Senior Developer, but you aren't afraid to look at a database or a script to find an answer.
Location & Travel
- Base: You will work remotely when not on-site.
- Hubs: We prefer candidates based on the East Coast for easier access to our major sites
Travel Volume: Expect to travel between warehouses for approximately 1 month per quarter (accumulated). - Schedule: Expect regular travel initially (max 1 week per site visit), plus occasional ad-hoc trips for urgent issues.
- The Trend: As you improve the system's reliability, your travel requirements will naturally decrease.
Why ShipMonk?
- Impact: You aren't debugging code in a vacuum; you are controlling massive machinery that processes millions of orders.
- Autonomy: We measure results, not hours. If the systems are green and running, you manage your own schedule.
- Future-Proofing: Work with the latest in Logistics 4.0, vision systems, and robotics.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
What We Do
ShipMonk is revolutionizing eCommerce order fulfillment by providing the most personal and attentive fulfillment and inventory management solution for today's global economy. Our multichannel order fulfillment service and software enables SMBs to focus on building their brand and achieving next-level growth. It's how we execute on the promise of our motto: "Stress Less, Grow More."
