The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Senior Vice President of Consumer Product defines and executes MGM Resorts International's enterprise consumer digital product strategy, directing product roadmap architecture, user experience, and commercial performance across all consumer digital surfaces. This role transforms MGM's outward facing digital touchpoints into an aggressive enterprise growth engine, elevating how guests discover, book, experience, and repeat visits across the company's gaming, hospitality, and entertainment
portfolio.
Through executive oversight of Core Product Management, UX Design & Research, and Product Analytics,
and in deep operational partnership with Engineering, Marketing, Loyalty, Revenue Management, and
Property Operations, this executive unifies disparate digital surfaces into a frictionless, end-to-end guest
journey while maximizing direct conversion velocity, booking share, and long-term customer lifetime value.
THE DAY-TO-DAY:
- Directly leads, mentors, and scales a multidisciplinary organization comprising Core Product Management leaders, UX Design & Research, and Product Analytics & Growth Insights; fosters a flat, agile culture focused on high ownership and velocity.
- Architects and executes the enterprise consumer digital product strategy, defining product vision, roadmaps, and commercial performance targets across native mobile applications, web surfaces, booking engines, guest profile management, and MGM Rewards loyalty integrations.
- Defines an enterprise evaluation framework to prioritize artificial intelligence (AI) and machine learning investments based on tangible customer friction points, commercial value, technical feasibility, and measurable ROI.
- Institutes and scales a high-tempo conversion rate optimization (CRO) and experimentation engine to capture immediate revenue opportunities while methodically elevating conversion, direct booking share, cross-sell attach rates, and customer retention.
- Establishes and governs a modern product operating system. Unifies resort, entertainment, dining, and gaming inventory surfaces into a single, intuitive consumer experience, ensuring outward-facing digital touchpoints and on-property interactions operate as one cohesive guest journey.
- Balances immediate conversion and margin-accretive opportunities with strategic, long-term platform capabilities required to compound enterprise scale and competitive differentiation.
- Partners with enterprise data and engineering leadership to ensure foundational tracking, telemetry, and data infrastructure directly support customer problem resolution, algorithmic personalization, and business outcomes.
- Collaborates across executive leadership teams, including Engineering, Brand Marketing, Loyalty, CRM,
- Revenue Management, and Property Operations—to eliminate operational silos, synchronize roadmaps, and co-own enterprise growth targets.
- Establishes operational KPIs, telemetry dashboards, and executive reporting cadences to track product health, velocity, and commercial impact.
THE PERKS & BENEFITS:
- Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
- Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
- Complimentary parking both during and outside of scheduled work hours.
- Competitive health, wellness, and income protection benefits for eligible employees.
- Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=13042
Are you ready to JOIN THE SHOW? Apply today!
What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination. With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
