SVP, Operations

\u003cp\u003e\u003cstrong\u003eAs SVP of Operations, you will:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a high performing team that works with Maven members through their care journey, providing customer support, care advocacy \u0026amp; coaching, payment reimbursement, and benefit navigation services. You will lead a diverse team with professional backgrounds spanning customer service, payments, clinical services, and network strategy.\u003c/li\u003e\n\u003cli\u003eClosely partner with our Clinical teams to deliver on strategies that make Maven members healthier. The teams you lead are responsible for delivering on Maven's clinical and product and have a tremendous impact on member care\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eDevelop a multi-year provider network strategy to enable Maven's virtual care management solutions to better bridge the journey to in-person care. Your first priority will be to go deep with Maven's fertility clinic partners to build and deepen our relationship with clinics that participate in our network.\u003c/li\u003e\n\u003cli\u003eRoll out an org structure for operations teams to scale efficiently while maintaining high quality service. You are an expert at setting the right goals and managing teams to a short list of KPIs that drives clarity\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eHelp drive Maven's technology roadmap in close partnership with Maven's Product and Engineering teams. You know how to work effectively with technology leaders to share insights that help inform roadmap toward a shared goal of empowering our Support, Care Delivery, and Clinical teams\u003c/li\u003e\n\u003cli\u003eDesign and continuously improve business processes to support new capabilities, product offerings and partnerships. You understand how to develop and roll out processes that scale effectively\u0026nbsp;\u003c/li\u003e\n\u003cli\u003eThis role reports to the COO\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eWe're looking for a candidate who:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eBrings 15+ years relevant experience that includes\u003c/li\u003e\n\u003cul\u003e\n\u003cli\u003eDeep operational experience with scaling teams. Bonus points if in healthcare services or another highly regulated and complex industry\u003c/li\u003e\n\u003cli\u003eA track record of successfully building, leading and scaling large, diverse teams\u003c/li\u003e\n\u003cli\u003eBuilding and scaling systems and processes in high-growth, fast-paced, high-performing environments\u003c/li\u003e\n\u003cli\u003eDriving cross-functional initiatives that deliver measurable impact for their organization's finances, customers and employees\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eEmbodies Maven's values, including keeping healthcare human, embracing a service mindset, and leading with data\u003c/li\u003e\n\u003cli\u003eIs a strong executive communicator, partner and teammate\u003c/li\u003e\n\u003cli\u003eIs effective at navigating ambiguity and leading through change\u003c/li\u003e\n\u003cli\u003eExemplifies a continuous learning mindset and sense of humility\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eFor candidates in NYC, CO, or CA, the base salary range for this role is $260,000 - $330,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u003c/p\u003e