SVP of Account Management - Hybrid

About ITS Logistics 

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions.  With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology–our purpose is to improve the quality of life by delivering excellence in everything we do. 

 At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories. 

Want to learn more about ITS Logistics?  Check out our website!  www.its4logistics.com 

About the Position 

The Senior Vice President of Account Management leads ITS Logistics' strategic account management organization, driving customer retention, growth, profitability, and overall customer success across our largest accounts. This role oversees account management leadership and serves as a key partner to Sales, Operations, and Executive Leadership to strengthen customer relationships, identify growth opportunities, and maximize long-term customer value.

• Lead and develop a high-performing account management organization focused on customer retention, expansion, and profitability.
• Establish and execute a strategic vision for account management aligned with company growth objectives.
• Build and maintain executive-level relationships with key customers and stakeholders.
• Drive revenue growth through account expansion, cross-selling, upselling, and strategic account planning.
• Partner closely with Sales leadership to ensure seamless customer transitions and ongoing account success.
• Develop customer engagement strategies that enhance customer satisfaction, loyalty, and long-term retention.
• Monitor customer health metrics, retention trends, and account performance to proactively address risks and opportunities.
• Collaborate with Operations and Product teams to ensure customer expectations are consistently exceeded.
• Lead executive business reviews with strategic customers and represent ITS Logistics in high-level customer engagements.
• Develop and implement scalable processes, reporting, and performance metrics for the account management organization.
• Leverage analytics and customer insights to drive strategic decision-making and continuous improvement.
• Mentor and develop future leaders within the organization.
• Provide executive leadership with visibility into customer performance, growth opportunities, retention forecasts, and strategic initiatives.
• Foster a culture of accountability, customer obsession, collaboration, and operational excellence.

 About the Requirements 

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field required; Master's degree preferred.
• 10+ years of leadership experience in account management, customer success, logistics, transportation, or related industries.
• Proven track record leading large-scale account management organizations and driving customer retention and revenue growth.
• Experience managing strategic enterprise-level customer relationships and executive stakeholder engagement.
• Strong financial acumen with experience managing P&L impact, customer profitability, and growth strategies.
• Demonstrated success building, coaching, and developing high-performing teams.
• Exceptional leadership, communication, negotiation, and relationship-building skills.
• Highly analytical with the ability to leverage data and insights to drive business decisions.
• Experience operating in a fast-paced, high-growth environment.
• Advanced technology proficiency, including CRM platforms, reporting tools, and Microsoft Office Suite.
• Strong customer-first mindset with a commitment to delivering exceptional service and results.
• Demonstrated ability to influence cross-functional teams and drive organizational alignment.
• Strong work ethic, executive presence, and commitment to continuous improvement.