SVP, Client Leadership

RAPP Chicago is looking for a VP of Client Leadership to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

Our team in Chicago is an integral part of Team DDB, an integrated agency team created by Omnicom to develop and deliver state-of-the-art marketing solutions geared towards recruiting best-in-class candidates for the US Army. We are building a modernized platform to target, attract, manage and nurture prospects interested in joining the US Army via state-of-the-art customer experiences, as well as bolster the strength of the mission critical organization protecting our borders. We’re building and configuring marketing technology and communications to drive personalization across the entire recruitment journey.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.

Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

You will serve as business, team, and integration lead with the ability to provide strategic and solution leadership at every turn. Your team encompasses not only direct reports within Account Leadership, but cross-functional colleagues and senior level clients (SVP and CMO level), as well as Omnicom inter-agency team leaders.  You will provide guidance to the day-to-day teams and senior leaders responsible for managing our clients’ business as well as build relationships with the most senior clients in our portfolio to identify opportunities for transformation and growth and be a trusted advisor as they lead their teams.  You will drive the vision and operating model for how we deliver transformation at scale across RAPP and integrated agency partners and across RAPP, and effectively influence the strategies including how to position them in the context the future state roadmap of the client.  You will also educate client teams to ensure that they are delivering state-of-the-art counsel and content to their clients that aligns to RAPP, Omnicom Precision Marketing Group, and overall Omnicom value propositions.  You will serve as an agency leader and contribute significantly to the performance and revenue of the account.

YOUR RESPONSIBILITIES:

Client - Growth

• Serve as the integrated Inter-Agency Team Lead across Omnicom Performance Marketing Group, leading and managing the integrated proposition and growth strategy for the practice
• Set multi-year engagement plan with an effort to maintain or growth scope
• Directly apply horizontals and products across agency teams to strategize to deliver on transformation and growth as aligned to client objectives
• Drive organic growth, identifying, and opening new revenue streams
• Participate in new business efforts, leading the brief, internal team, and client/prospect
• Develop agency capability and broaden our offering through clients’ growth

Client - Partnership

• Inspire and build integrated roadmaps with agency partners to deliver marketing transformation across the integrated agency teams
• Understand client business and ensure roadmaps are aligned to strategic business direction
• Strategically build client trust and effectively facilitate/negotiate for business growth
• Collaborate with the strategy and marketing science teams to garner market, customer and funnel insights and utilize them to guide optimizations across the marketing funnel
• Hold Creative, Strategy, Marketing Sciences, and Technology teams accountable to deliver against client roadmaps and course correct as necessary
• Partner closely with Portfolio Lead, Client Service, Experience Strategy and other relevant leaders to ensure teams are working in an integrated manner to deliver against client goals

Team - Build, Lead, Mentor, Network

• Provide hands-on inspirational strategic leadership and guidance for teams by directly demonstrating how to apply strategic practices to our work
• Keep the Portfolio Lead & US Lead, Account Leadership apprised of key client opportunities, potential risks and other key nuances which affect the health of the business
• Set high talent standards, develop, coach, and mentor talent to grow our capabilities in the marketing personalization and transformation space
• Build and nurture strategic relationships with decision makers and influencers in the client organization as well as key decision makers across Inter Agency Team agencies

REQUIRED SKILLS:

• 12-15+ years general management experience.
• Experience in advertising/digital marketing.
• Experience with CRM.
• Experience in managing organizations or multi-client services teams.
• Experience in the application of multi-channel marketing programs in the areas of customer acquisition, retention, nurturing and optimization.
• Established track record of successful financial growth for a business.
• Experience working with US Army or other DoD Agency a plus.
• Experience working with financial services a plus.
• Experience working within Agile teams or implementing Agile methodologies a plus.
• Excellent planning, organizational, and problem-solving skills.
• Must have leadership, coaching and mentoring qualities.
• Excellent interpersonal, presentation and written skills.
• Strong managerial skills – focus and commitment to talent development.

Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $230,000 - $270,000. This range is specific to Chicago and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.