Role Context
Thunes operates one of the world’s most extensive cross-border payment networks, enabling real-time money movement across banks, wallets, fintechs, and payment providers in over 130+ countries.
As SVP, Account Management - Americas, you will own and lead Thunes’ strategic client relationships across the region, spanning global remittance companies, fintech platforms, digital banks, PSPs, and enterprise payment partners.
This is a high-impact commercial leadership role, accountable for:
- Revenue growth
- Corridor expansion
- Client monetisation strategy
- Retention and wallet share expansion
You will lead a high-performing account management team while acting as the executive sponsor for Thunes’ most strategic partners in the Americas, shaping commercial strategy, deepening integrations, and unlocking new cross-border flow opportunities across our global network.
Key Responsibilities
Strategic Account Leadership
- Own and grow Thunes’ most strategic client relationships across the Americas region.
- Develop multi-year account strategies aligned to network flow growth, corridor expansion, and product adoption.
- Act as Executive Sponsor for tier-1 clients, building C-suite relationships across fintechs, banks, and remittance partners.
Revenue Growth
- Drive regional revenue performance across inbound and outbound payment flows.
- Identify and unlock new corridor opportunities leveraging Thunes’ global payout network.
- Partner with Sales to expand wallet share, cross-sell products, and support new deal conversions.
Client Monetisation & Optimisation
- Drive pricing, commercial construct, and volume ramp strategies across key accounts in collaboration with cross functional teams
- Monitor transaction flows, margin performance, and corridor utilisation.
- Identify optimisation opportunities across FX, routing, and payout methods.
Team Leadership
- Build, lead, and mentor a high-performing Account Management team across the Americas.
- Instil a performance culture focused on growth, retention, and client impact.
- Scale team structure in line with regional revenue expansion.
Cross-Functional Collaboration
- Partner closely with:
- Network & Partnerships (endpoint expansion)
- Product (roadmap alignment)
- Operations (service delivery)
- Compliance (regulatory alignment)
- Finance and treasury (liquidity management and FX optimisation)
- Ensure seamless client experience from deal close through lifecycle growth.
What We’re Looking For
Experience & Domain Expertise
- 15+ years’ experience in Account Management, Client Partnerships, or Commercial Leadership.
- Deep expertise in cross-border payments, remittance, or global acquiring.
- Proven track record managing and growing strategic enterprise accounts across the Americas.
- Experience working with fintechs, banks, wallets, or payment platforms.
Leadership & Commercial Impact
- Demonstrated success leading high-performing regional AM teams.
- Strong revenue ownership mindset with experience managing large portfolios.
- Ability to scale high performing teams, operating models, and governance frameworks.
Network & Industry Knowledge
- Strong understanding of:
- Cross-border payment flows
- FX monetisation
- Corridor economics
- Wallet and bank payout ecosystems
- Existing industry relationships across the Americas highly advantageous.
Strategic & Analytical Capability
- Data-driven decision maker with strong commercial acumen.
- Experience analysing transaction flows, margin performance, and client profitability.
- Ability to translate data into growth strategy.
Stakeholder & Relationship Management
- Executive presence with ability to influence C-suite stakeholders.
- Strong negotiation and commercial structuring capability.
- Exceptional communication and partnership skills.
Leadership Profile
We’re looking for a commercial leader who thrives in high-growth fintech environments -someone who can operate at both strategic and operational altitude:
- Network thinker - understands flow, corridors, and monetisation
- Commercially aggressive but partnership-led
- Client-obsessed with a retention and growth mindset
- Comfortable operating in scale-up ambiguity
- Globally minded with regional execution focus
Skills Required
- 15+ years of experience in Account Management, Client Partnerships, or Commercial Leadership
- Deep expertise in cross-border payments or remittance
- Experience working with fintechs, banks, or payment platforms
- Demonstrated success in leading regional Account Management teams
- Ability to analyze transaction flows and client profitability
What We Do
Thunes is a B2B cross-border payments network for emerging markets. Our global platform provides seamless transfer of funds between payment systems in more than 100 countries and 60 currencies. We enable mobile wallet providers, technology companies, PSPs, money transfer operators and banks to make financial services accessible worldwide. We offer four key payment solutions: •Remittance processing, which fosters worldwide financial inclusion •Mass payouts, which support globalisation and the sharing economy •Virtual Accounts, which help corporates around the world boost their revenue •Business payments, which enable businesses to trade easily across borders Since Thunes was established in 2016, we’ve processed real-time transactions for millions of people across the world. Thunes is headquartered in Singapore with regional offices in London, Shanghai and New York.
