Company Description
Why is it worthwhile to start and stay at TOMRA? Quite simply, we are a steadily growing international company that has retained its family atmosphere. Our corporate culture is Norwegian, which means there is no hierarchical thinking. If you are interested in titles and hierarchy you are at the wrong place here. We see a bright future in economic terms. Aside from that, it´s nice to know that our recycling machines are helping to make the world cleaner.
Job Description
We are seeking a dynamic and experienced Service Manager MEA to join our team in Türkiye. As the Service Manager for the Middle East and Africa region, you will play a crucial role in driving service excellence, managing cross-cultural teams, and ensuring customer satisfaction across diverse markets.
- Develop and implement strategic service plans for the MEA region, aligning with overall company objectives
- Lead and mentor service teams across multiple countries, fostering a culture of excellence and continuous improvement
- Analyze service performance metrics and customer feedback to identify areas for enhancement and growth opportunities
- Collaborate with cross-functional teams to streamline service processes and improve efficiency
- Manage key client relationships and resolve escalated service issues promptly and effectively
- Stay abreast of industry trends and best practices, adapting strategies to meet evolving market needs
- Ensure compliance with local regulations and company policies across the MEA region
- Travel to various locations within the Middle East and Africa as required to support service operations and client relationships
Qualifications
- Bachelor's degree in Business Administration, Service Management, or related field; MBA or relevant master's degree preferred
- Minimum 5-7 years of experience in service management, with a proven track record of improving service quality and customer satisfaction
- Demonstrated experience working in or with Middle Eastern and African markets
- Strong leadership skills with the ability to manage and motivate diverse, cross-cultural teams
- Excellent strategic planning and execution capabilities
- Advanced problem-solving and decision-making skills
- Proficiency in performance management and continuous improvement methodologies
- Outstanding cross-cultural communication and interpersonal skills
- Fluency in English and Turkish; additional languages such as Arabic or French are highly beneficial
- In-depth understanding of service industry trends and best practices in the MEA region
- Knowledge of local business cultures and practices in Middle East and Africa
- Willingness to travel frequently within the MEA region
Additional Information
Are you interested?
Please send us your motivation letter.
We are looking forward to your application!
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What We Do
TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling and mining industries.
