SVC Engineer

Posted 2 Days Ago
Be an Early Applicant
Sector 1, București
Mid level
Hardware • Mobile • Software • Semiconductor
The Role
The SVC Engineer is responsible for providing support throughout the commissioning process from order to warranty certification. Responsibilities include informing ASCs, controlling documentation for startups, maintaining the commissioning database, training customers and sales teams, and providing technical support and solutions using Samsung software tools.
Summary Generated by Built In

Position Summary

Provide support to SVC department in commissioning process. From order to warranty certification. Provide support in training process. Provide tech support to ASCs.

Role and Responsibilities

Control Commissioning Process

Inform ASCs about DVM/EHS Sales in their areas due to ASC can have early information about future commissioning.

Check and control “startup request” documentation to send to the proper ASC

Control that the commissioning is done within the period requested by the client

Check and save all documentation provided by ASC after commissioning (Backup, Checklist, Pictures, Installation Report, invoice), PIF

Identify thought S-net pro backups if the units are working well or there are some wrong performance.

Create Warranty Certificate for each jobsite.

Commissioning Data Base maintenance.

Available to travel for work for PIF and Commissioning

Training Technical Documentation

Translate technical presentations documents to Romanian/ English

Create technical and sales presentations

Keep updated SBA portal.

Provide trainings to costumers beginning and medium level.

Provide trainings to sales team

Provide tech support to ASC

Provide to ASC tech document/tech bulletins/ s/w

Provide tech support to ASC about errors and how to solve issues.

Provide support to Presales BO Department

Provide technical solutions and proposals using Samsung s/w tools ( DVM Pro/DVM Pro Cad/ DVM Solutions)

Provide Quotations for those projects that require a technical content ( Drawings, schemes, big projects, DVMS translations)

Skills and Qualifications

Functional/Technical Skills

  • Strong analytical skills
  • Good communicational skills
  • Self starter, proactive, creative and problem solving skills
  • MS Office knowledge
  • Technical product knowledge in the electronics market & concerned product portfolio
  • Accurate and secure working

Profile (experience)

  • Min 3 years of work experience
  • Engineer University Degree
  • Bilingual (Romanian and English)
  • Samsung DNA: Flexible / no 9-5 worker / Dynamic
  • Travelling for work

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The Company
Austin, TX
145,454 Employees
On-site Workplace
Year Founded: 1969

What We Do

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

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