This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses and the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industry we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
The Relationship Advisor "RA" manages a portfolio of borrowing and non-borrowing clients and is responsible for client onboarding, client servicing and proactive client solutioning.
A key member of the client's relationship team, the RA serves as the client's dedicated point of contact for deposit and cash management banking needs.
- Leads client's onboarding journey, collaborating with client's Relationship Manager and Product Advisor to understand client's strategy and short - and long-term financial needs.
- Conducts onboarding activities to include:
- Leads client discussions to identify deposit and cash management needs.
- Performs product demos independently.
- Sets expectations on data and documentation requirements to open new services, inclusive of product documentation and KYC requirements.
- Gathers and validates all relevant legal documentation to adhere to KYC based on client's legal entity type.
- Coordinates hands offs to centralized support teams for fulfillment of client product needs, while keeping client apprised to implementation status.
- Post onboarding, proactively engages client to review services and ensure client understanding and utilization.
- May assist more junior RAs with client onboarding.
- Acknowledges and orchestrates fast resolution of in-bound service inquiries.
- Transitions service tasks to appropriate support teams for management and resolution, while keeping client apprised to resolution.
- Researches and resolves complex client inquiries; ensure resolutions of solution solves client's need and / or issue.
- Leverages client's service need as an opportunity to identify broader solutions to support client needs.
- Takes initiative to resolve complex client inquiries before escalating to Manager.
- Advises clients on risk mitigation strategies to combat money laundering and fraud.
- Manages internal Know Your Client "KYC" for new client onboardings, articulating BSA / AML requirements to client based on legal entity type; supports clients in triaging additional information needed to satisfy regulatory requirements.
- Leads client discussions focused on fraud mitigation strategies, inclusive of recommending account, digital banking, and fraud solution controls.
- Collaborates with Relationship Manager and operational partners to triage KYC, Sanction and High Risk Industry and Fraud alerts.
- Collaborates with client's Relationship Manager and Product Advisor teams to remain apprised to short - and long - term client strategy; advises relationship team on client's service themes and trends.
- Proactively identifies opportunities to support client need based on client industry and life stage, conducting proactive client touchpoints to strengthen client relationships.
- Performs client account reviews and facilitates product discussions to support client short - and long - term financial needs.
- Positions solutions within knowledge set, from qualify to close, for select deposit and cash management services.
Bachelor's Degree with a minimum 1 year of experience in banking/financial services industry or customer service experience OR High School/GED with 2-5+ year of experience in banking/financial services industry or customer service.
If hired in CA, the base pay for this position is relative to your experience but the range is generally $54,281.00 - $81,421.00 per year.
Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.
For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here https://jobs.firstcitizens.com/benefits
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What We Do
For more than 100 years, Raleigh, N.C. -headquartered First Citizens Bank has helped customers do more with the money they earn, save and invest. Along the way, we’ve built our company on such timeless values as integrity, hard work and taking the long-term view.
In 1898, First Citizens began as the Bank of Smithfield in Johnston County, N.C. From a single office, First Citizens has grown to more than 550 branches in 19 states. First Citizens today is a full-service banking institution with more than 6,500 employees. Our parent company, First Citizens BancShares, Inc. (NASDAQ: FCNCA), has more than $35 billion in assets. First Citizens is now the country’s largest family-controlled bank, with a record of stable leadership few institutions can rival.
First Citizens offers:
• Traditional banking services.
• Essential business and professional services.
• Wealth management capabilities.
• Hundreds of branches and ATMs, a full-service telephone bank and sophisticated online and mobile banking offerings.
For over 120 years, customers have trusted First Citizens with their money and their futures. And that’s a trust we’ve always taken seriously. For every First Citizens customer, now and in the future, we make a simple promise: We will always live and work by the values that have distinguished First Citizens since the day we opened our doors.
Forever First is our commitment to the people, businesses and communities who rely on us to be the best bank we can be. As we say, “Money isn’t everything. But so much depends on what you do with your money.” First Citizens Bank. Forever First®.
