Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
ResponsibilitiesEvaluate customer potential and conduct MR Sales Planning
Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
Ensure regular updates of all activities in Salesforce
Review customer performance with Sales Manager and define appropriate actions
Where appropriate for their market serve as specialists for a segmented vertical
Prepare and conduct visits, report and follow-up on visits
Conclude contracts for MR customers (proposal, negotiation, closing)
Record commitments (tender tracking/commercial)
Drive CU business for foreign MRs and adhere to Push-Pull process
Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
Provide clear info to Sales Coordination regarding handover to Customer Service
Apprenticeship in Shipping or Bachelor’s degree
5 years of experience in the maritime industry or equivalent combination of education and experience
Experience in Sales and/or Customer Service functions
Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
- Total CTC
- Medical Aid
- Pension Contributions
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What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
