SV - IT TECH

Compensation: $1100 – $1200 monthly depending on experience.

Who we are:

InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.

What’s the Role About?

This position is responsible for maintaining InteLogix PC Systems, including installations, modifications, and repairs to personal computer hardware and software systems by performing the following duties.

Qualifications

What We Look for in Candidates:

• Associate in computer science or PC related certification preferred.

• 1 or more years of PC Support related experience. Experience leading complex and/or large-scale desktop hardware/software related projects

• Experience in supporting virtual solutions; VDI, RDP, RDSH, DaaS or Cloud Virtual Desktops

• Specific experience with Azure Virtual Desktop and AWS Workspace preferred

• Experience in Microsoft O365 Enterprise Licenses and Teams Collaboration preferred

• Experience in End User Experience, Application Performance Monitoring of both premise and Cloud solution is preferred

Responsibilities:

• Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure

• Support of mobile devices

• Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction

• Provide second level support for all hardware and software escalations from the Help Desk

• Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects

• Effectively translate user requests, business needs and technical specifications into formal written documentation

• Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency

• Provide off-hours support (on a rotating basis) to include nights and/or weekends

• Own and resolve the most complex technology issues escalated by senior management in a manner which builds trust while ensuring business continuity

• Maintain concentration and focus in order to meet performance goals

• Maintain good working relationship with assigned supervisors and coworkers

• Work safely without presenting a threat to self or others

• Perform additional duties as required by IT Management from time to time.
   

What’s it in for YOU?

• Law Benefits

• Paid Health and Life Insurance

• Paid Time Off (vacation)

• Referral Program

• Opportunities for career growth