The Role
Investigate and triage production issues in enterprise Java applications, analyze logs to find root causes, propose code fixes, manage multiple high-priority threads, and become SME for assigned modules while collaborating with development and customer teams.
Summary Generated by Built In
Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.
Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.
Sustaining Engineer is a hands-on role for a talented engineer to identify the root cause and solve critical production issues. This is a cross-functional role where you will become the subject matter expert (SME) for some modules/services. You will be able to debug Enterprise Java applications, work with customer engagement and development teams to identify the root cause and enable a resolution. Ideally, this is a role for a seasoned individual with experience in both front-end and back-end development.
Responsibilities
- Prioritize tasks and accurately document the nature of the reported problem. Triage and remediate high-priority issues and bugs.
- Deep dive into an issue, analyze it, and identify solutions to resolve them. Propose any code fixes to the development team for further resolution.
- Be proactive and manage multiple high priority threads
- Develop a broad understanding of Area’s technical architecture
About You
- Strong analytical and problem-solving skills
- Bachelors/Masters in Computer Science or a related area
- 5+ years of experience in Java and experience with SQL
- Ability to analyze root cause for issues by looking at log files
- Passionate about developing strong expertise in their area and becoming a SME
- Interested to learn new technologies
If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!
Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Aera Technology respects the privacy of your data. Please take the time to read our European GDPR privacy candidate notice available here
Benefits:
At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, generous parental leave, and much more. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
Skills Required
- 5+ years of experience in Java
- Experience with SQL
- Bachelors or Masters in Computer Science or related field
- Ability to analyze root cause by examining log files
- Strong analytical and problem-solving skills
- Experience with both front-end and back-end development
- Passion for developing expertise and becoming a subject matter expert
- Interest in learning new technologies
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The Company
What We Do
Aera Technology is the Cognitive Automation company that makes business agility happen. We deliver the first scalable digital platform that integrates with your existing systems to make and execute business decisions in real time. In the era of digital acceleration, Aera helps enterprises around the world transform how they respond to the ever-changing environment.
