Suspense Reporting Analyst

The opportunity

The Senior Financial Analyst is responsible for the accurate and timely accounting and reconciliation of Asia suspense accounts across all Asia countries. The role involves analysis and interpretation of complex accounting data, understanding of insurance operations and solid experience in accounting and controls. This role also serves as the primary contact of Manulife Operations in managing all their suspense accounts to ensure the integrity of internal controls and delivery of required outputs.

Responsibilities

• Prepare regular reconciliation, matching rate and aging reports of suspense accounts owned by assigned business area.

• Ensure that commentaries are provided reflecting the review and results of investigation.

• Monitor and report accounts at risk of exceeding materiality threshold and/or beyond clearing standards for assigned business unit.

• Coordinate with assigned account owner for follow up action. Identify possible adjustments needed as a result of analysis and reconciliation including write offs of unclaimed property (custodian).

• Meet all set deadlines by the Operations team and the financial reporting cycle for sign offs, risk reporting, write offs and any all reports or requirements set by the department.

• Responsible for the onboarding of new accounts into the suspense account management tool (Cadency).

• Partner with Operation and Finance Process & Modernization team to review/ add/ edit matching rules to increase auto-matching rate through Cadency.

• Ensuring that right practices are observed and followed, such as separation of duties and suspense account management standards established by Asia Finance.

• Escalate appropriately to ensure risks and issues requiring immediate attention are managed and resolved.

• Lead touch point meetings, if needed, with the business operations and the leaders per business area

• Responsible for maintaining process documents to capture the essence of the business and accounting model.

• Conduct peer-to-peer quality checks for journal entries and reports produced by team members, if any.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• University Business Degree and/or recognized accounting designation (CPA is preferred)

• 5+ years of progressive financial accounting experience

• Strong stakeholder management skills requiring persuasion and influencing, relationship building and negotiation skill

• Excellent analytical and problem-solving capabilities

• Strong technical accounting skills

• Experience in Blackline, Cadency or any Finance reconciliation system is an advantage

• Self-starter, detail-oriented, willingness to take ownership and accountability of processes

• Strong oral/written communication skills required to interact with senior officers and representatives from other Divisions and functional departments

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities

• Understanding of Lawson or general finance systems / applications available in the market.

• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must).  Proficient in MS Office suite including Outlook, Word, Power Point, and Project.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship

• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid