Surveillance Supervisor (Caesars New Orleans)

Implement procedures and oversee personnel in the surveillance department. 

Directly supervises a number of surveillance operators

• Responsibilities include interviewing and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
• Implement approved procedures, train, schedule, supervise, and evaluate personnel.  Specifically supervise and coordinate activities related to the surveillance of gaming tables, slot machines, cashiers' cage, and slot booth operations including the audio-video taping of count room operations. 
• Review all Daily Activity Reports and prepare shift reports.  Support and maintain Caesars Entertainment courtesy guidelines.
• Promote outstanding guest relations.  
• Perform other duties as assigned.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Directly supervises a number of surveillance operators.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.  
• Conveys positive energy and enthusiasm focusing on the customer interaction.   
• Continuously improves service by evaluating service problems using feedback or data and involving team in service improvements. 
• Communicates service problems and team plans in buzz sessions and facilitates problem-solving meetings with team.  
• Immediately addresses service issues and follows up to ensure guest satisfaction.  Keeps team well informed of property promotions and events. 
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.  
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.  
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback.  
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.  
• Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, completes performance reviews timely. 
• The term “management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees’ productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.
• Recommends disciplinary action or disciplines employees.    

• Inspires others by demonstrating a high level of commitment and energy in all endeavors.

• College degree in criminal justice or related field preferred.  

• Minimum of two years experience in law enforcement, casino surveillance system operations, or equivalent experience.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to write reports, business correspondence, and procedure manuals. 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to maneuver to all areas of the hotel
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues. 
   

GAMING PERMIT: Non-key

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.