Surveillance Specialist

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Surveillance Specialist, you will have a big impact here at Intact Financial Corporation (IFC).  Our investigators and other claims teams within IFC will count on you to conduct physical surveillance to provide clarity on potentially fraudulent claims. You will be an asset within the Investigative Services Unit (ISU) in evidence gathering.

The successful candidate will be an individual who has a people first mindset, investigative ability, commitment to professional development, as well as strong teamwork and communication skills. They will have the physical capability to carry required equipment and follow subjects on foot and in vehicles in a variety of environmental conditions.

This opportunity is a hybrid position involving field work, however, administrative duties from home and your regional office will also be required.

What you'll do here:

• Work collaboratively with the investigative services and claims teams to manage, detect, and prevent insurance fraud
• Conduct single vehicle surveillance of claimants, including static, foot and mobile
• Prepare evidentiary reports and present evidence at legal proceedings as required
• Accurately document the evidence using covert recording equipment
• Take impeccable notes, along with in-depth surveillance logs and ensure the continuity of evidence
• Use digital media management to transfer the evidence into evidentiary format and compile detailed reports  
• Provide team members and managers with appropriate updates and information on any potential fraud trends
• Maintain surveillance equipment, including surveillance fleet, cameras, kit, etc. to ensure operational readiness
• Maintain strict confidentiality
• Work a flexible schedule. Surveillance Specialists are regularly tasked to travel for extended periods, often on short notice with irregular working hours

What you bring to the table:

• Knowledge of policy wordings, privacy laws, criminal codes.
• A university degree or a combination of education and experience deemed relevant to the role
• Military/Police/Fire/Criminal Justice/Loss Prevention and/or insurance claims handling experience is an asset.
• Have a valid driver's licence and a good driving record.
• Experience in Open-source researching, geolocation tactics, digital media management, Adobe Premiere, or other editing software
• Experience working with intermediate and senior level technical teams.
• Detail oriented with the ability to provide clear and concise documents and reports.
• Able to maintain concentration and morale during extended periods of inactivity in all weather conditions.
• Ability to prioritize work to meet deadlines and re-evaluate these priorities on an on-going basis.
• Able to embrace challenges with confidence and have a proven ability to work both independently and collaboratively.
• Strong teamwork skills and an ability to integrate and work day-to-day within an established team dynamic.

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid  

#LI-MS1

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.