Position Overview:
The Surveillance Officer is responsible for operating all surveillance computer equipment. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Operates all surveillance computer equipment.
- Monitors the daily operations of all monetary operations and transactions throughout the casino property including but not limited to automated bill breakers, gaming vouchers, coupon redemptions, and jackpot payouts.
- Monitors the daily operations of the casino cage as well as any all satellite cages.
- Monitors the daily operations of the count room activities including the video recording of all cash and slot cash storage boxes.
- Monitors all areas of the property and closely observes a target game, staff member, or customer.
- Ensures compliance with applicable gaming regulations.
- Reports improper activity or disturbances to supervisor or security team for further investigation.
- Ensures compliance with gaming requirements set by state gaming authority and local law enforcement.
- Safeguards the assets of the organization.
- Assists the Surveillance Shift Manager in organizing routine random surveillances as required.
- Works closely with the Security Department to prevent the loss or damage of company assets.
Essential Requirements:
- High school diploma or its equivalent required.
- A minimum of 2 years of related experience preferred.
- Must have knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Performs a variety of tasks as determined by the Surveillance Shift Manager.
- Must be a minimum of 21 years of age or older upon employment.
- Must have strong organizational and interpersonal skills and dedicated commitment to excellence.
- Must be able to be approved for and maintain a valid license as required by the PA Gaming Control Board.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Other Skills/Abilities:
- Must be able to obtain and maintain a Gaming License as required by the PGBC.
- Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
- Must be able to work nights, weekends and holidays as required with occasional travel.
- Employment is contingent upon a favorable outcome of a background investigation and drug screening.
Mount Airy Casino Resort is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Skills Required
- High school diploma or equivalent
- Minimum of 2 years related experience
- Must be at least 21 years of age upon employment
- Ability to obtain and maintain a Gaming License as required by the PA Gaming Control Board
- Knowledge of surveillance systems, concepts, practices, procedures and applicable gaming regulations
- Strong organizational and interpersonal skills
- Ability to read, write, speak and understand English and respond to visual and aural cues
- Ability to stand, walk, move through casino and maintain stamina to work under pressure
- Willingness/ability to work nights, weekends, holidays and occasional travel
- Employment contingent upon favorable background investigation and drug screening
What We Do
Mount Airy Casino Resort is Pennsylvania's first stand-alone casino and a premier luxury destination in the Pocono Mountains. This family-owned resort provides a high-end gaming and hospitality experience, featuring a luxury hotel, an 18-hole championship golf course, a full-service spa, and diverse dining options, serving as a leading adult-only vacation destination in the region.
